Academic Engagement Specialist

6 days ago

London, Greater London, United Kingdom NHS Full time
About the Role

We are seeking an experienced Academic Engagement Manager to join our team at NHS North Central London Integrated Care Board. As a key member of our specialist engagement team, you will play a crucial role in championing the voice of patients and residents, and providing engagement expertise to support our ICB priorities.

The successful candidate will support us to meet our statutory duties and embed the aims and principles of our Working with People and Communities and Working with Voluntary, Community and Social Enterprises strategies. You will work in partnership with members of our wider communications and engagement team, delivering joined-up communications and engagement strategies, often in relation to high complex and high profile health and care programmes.

Key Responsibilities
  • Advise on and deliver best practice engagement and involvement activity to improve population health, including service changes, transformation projects, behaviour change programmes, and so on at system, place, and neighbourhood level.
  • Support us to put patient and public voice at the heart of decision making, supporting staff to meaningfully involve public, patients, and other stakeholders in shaping their projects and plans.
  • Support the planning, organisation, and implementation of complex strategies and programmes of engagement, involvement, and consultation work as appropriate, interpreting and applying national guidelines.
  • Provide expert advice to enable patient and public involvement and engagement, commissioning specialist support for PPI, as required, using specialist skills and experience to develop innovative ways of engaging and involving patients, public, and stakeholders in our work.
  • Support consultation on high-priority issues with external audiences, including those which have traditionally been considered 'seldom heard', utilising a variety of communications and market research methods to successfully reach and engage target groups.
About Us

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs.

We are focused on improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

Person Specification
  • Educated to degree or equivalent professional qualification or experience.
Experience
  • Experience of developing and implementing effective community engagement strategies.
  • Experience of evaluating engagement and involvement activities.
  • Experience of organising engagement events/coordinating projects.
  • Experience of working in partnership to deliver shared objectives.
  • Experience of working with groups who struggle to access statutory services or whose voices are less often heard.
  • Experience of working with voluntary sector or community groups.
  • Experience of driving innovation in engagement activity.
  • Experience of undertaking analysis and evaluation work to produce reports.
  • Experience of working directly with patients and the public, including in situations of uncertainty.
  • Experience of managing public consultations.
Knowledge
  • Experience of working in a similar role in the NHS, Voluntary and Social Enterprise, or wider public sector.
  • Understanding of the interests and drivers in the local healthcare system, and ability to engage effectively with stakeholders in order to understand their needs and to develop appropriate solutions and programmes.
Skills and Abilities
  • Understanding of different engagement, involvement, and community research methodology.
  • Ability to work to the highest standards, demonstrating resilience to pressure, a willingness to adapt quickly to changing situations, work flexibly, and retain due professionalism at all times.
  • Ability to navigate challenges and stay on course, with the tenacity and drive to prioritise actions and make things happen.
  • Excellent communications skills, including oral, written, and presentation skills.
  • Excellent inter-personal, persuasion, and negotiating skills with the ability to form and maintain productive, professional working relationships with a diverse range of individuals and groups.
  • Ability to act as a champion for patients and residents, ensuring that their voice influences decision making.
Values and Behaviours
  • Commitment to the values and principles of system working agreed across NCL.
  • Ability to actively promote equality, diversity, and inclusion within all areas of responsibility.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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