Customer Service Specialist
2 days ago
Job Summary
We are seeking a highly skilled Customer Service Specialist to join our team at The Sherwin-Williams Company. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to internal and external customers, resolving complex customer issues, and building strong relationships with customers.
Key Responsibilities
- Provide timely and accurate customer service to internal and external customers via phone, email, and in-person interactions.
- Resolve complex customer issues and concerns in a professional and courteous manner.
- Build and maintain strong relationships with customers to ensure customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve customer issues and improve customer experience.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Contribute to the development and implementation of customer service strategies and initiatives.
Requirements
- 2-3 years of progressive customer service experience.
- High school graduate or equivalent education and experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office applications and ERP systems.
- Knowledge of Incoterms and export documentation a plus.
Language Requirements
Local Site Language: Turkish
English
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