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Customer Service Representative

2 months ago


Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

Customer Service Specialist Opportunity

Elevation Recruitment Group is seeking a skilled Customer Service Specialist to provide exceptional support to customers in a fast-paced environment.

Key Responsibilities:

  • Deliver first-class customer support via phone and email, ensuring timely and professional responses to inquiries and feedback.
  • Prepare and manage export-related documents, including commercial documents for export purposes.
  • Collaborate with customers and logistics partners to plan and arrange deliveries, resolving any issues that may arise.
  • Assist customers with product information, pricing, ordering, and troubleshooting, providing accurate and helpful solutions.
  • Work closely with internal teams to oversee the dispatch process, ensuring seamless communication and coordination.

Requirements:

  • Proven customer service skills and experience, preferably in a fast-paced environment.
  • Knowledge of export processes and procedures.
  • Exceptional communication and problem-solving skills, with the ability to multitask and prioritize workload.
  • Proficiency in Microsoft Office and ability to learn new systems quickly.

About Elevation Recruitment Group:

We are a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.