Customer Service Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Goodlord Full time

Position Overview:

We are seeking enthusiastic individuals to join our dynamic team as Customer Service Specialists. This role is integral to our mission of enhancing the rental experience for our clients.

About Us:

  • Goodlord is revolutionizing the referencing process in the rental market.
  • We leverage cutting-edge technology to streamline the referencing experience, making it more efficient and user-friendly for tenants.
  • At Goodlord, we value creativity and encourage our team members to contribute ideas that can improve our services and workplace culture.

Your Responsibilities:

  • Manage the referencing process for our partners in the letting industry.
  • Communicate effectively with tenants, guarantors, employers, landlords, and agents to gather necessary information for completing references.
  • Evaluate completed references to determine tenant eligibility for rental properties.
  • Build and maintain strong relationships with letting agents to ensure a seamless referencing experience.

What We Are Looking For:

  • Experience in a customer-facing role within a commercial environment.
  • Ability to thrive in a target-driven atmosphere.
  • Exceptional verbal and written communication skills.
  • Quick learner with the ability to adapt to new systems and technologies.
  • Strong multitasking abilities, capable of navigating various platforms and systems.

Benefits:

  • Generous annual leave policy, increasing with tenure.
  • Annual budget for professional development and learning opportunities.
  • Comprehensive pension scheme.

Additional Perks:

  • Flexible and hybrid working arrangements.
  • Complimentary office snacks.
  • Engaging team-building activities and social events.
  • Opportunities for career advancement within the Goodlord group.

Inclusivity Commitment:

Goodlord is dedicated to fostering an inclusive workplace. We welcome applicants from diverse backgrounds and are committed to providing accommodations throughout the hiring process.

Note: All candidates will undergo a thorough referencing check as part of the hiring process.

Agency Policy: We do not accept unsolicited agency applications.



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