Customer Service Specialist
4 weeks ago
Position Overview:
We are seeking enthusiastic individuals to join our dynamic team as Customer Service Specialists. This role is integral to our mission of enhancing the rental experience for our clients.
About Us:
- Goodlord is revolutionizing the referencing process in the rental market.
- We leverage cutting-edge technology to streamline the referencing experience, making it more efficient and user-friendly for tenants.
- At Goodlord, we value creativity and encourage our team members to contribute ideas that can improve our services and workplace culture.
Your Responsibilities:
- Manage the referencing process for our partners in the letting industry.
- Communicate effectively with tenants, guarantors, employers, landlords, and agents to gather necessary information for completing references.
- Evaluate completed references to determine tenant eligibility for rental properties.
- Build and maintain strong relationships with letting agents to ensure a seamless referencing experience.
What We Are Looking For:
- Experience in a customer-facing role within a commercial environment.
- Ability to thrive in a target-driven atmosphere.
- Exceptional verbal and written communication skills.
- Quick learner with the ability to adapt to new systems and technologies.
- Strong multitasking abilities, capable of navigating various platforms and systems.
Benefits:
- Generous annual leave policy, increasing with tenure.
- Annual budget for professional development and learning opportunities.
- Comprehensive pension scheme.
Additional Perks:
- Flexible and hybrid working arrangements.
- Complimentary office snacks.
- Engaging team-building activities and social events.
- Opportunities for career advancement within the Goodlord group.
Inclusivity Commitment:
Goodlord is dedicated to fostering an inclusive workplace. We welcome applicants from diverse backgrounds and are committed to providing accommodations throughout the hiring process.
Note: All candidates will undergo a thorough referencing check as part of the hiring process.
Agency Policy: We do not accept unsolicited agency applications.
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