Customer Service Recovery Specialist
17 hours ago
We are seeking a highly skilled Customer Service Recovery Specialist to join our Pay Team in Royal Mail Group. As a key member of our team, you will be responsible for maintaining and managing all aspects of employee records and pay information on our payroll system.
You will work closely with our external debt recovery supplier to ensure Royal Mail secures best outcomes in terms of recovery rates. Your excellent analytical and numerical skills, combined with your ability to communicate effectively with customers, will be essential in resolving customer queries and delivering excellent customer service.
Key responsibilities include:
- Recovery of employee overpayments and debt from current employees and employees who have ceased employment.
- Actively pursuing employee debt from those employees who have ceased employment with outstanding debt balance.
- Direct contact with customers to secure recovery of monies owed.
- Processing and maintaining payroll data relating to all aspects of Pay for all Royal Mail Employees.
- Understanding and accurately delivering Pay Services products to internal and external customers' agreed requirements.
About You
We are looking for a highly motivated and organized individual with a strong background in debt recovery and customer service. You will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
Key requirements include:
- Knowledge and experience of debt recovery and working with external debt recovery suppliers.
- High standard of written communication and excellent interpersonal skills.
- Confident communication skills with ability to deal with challenging customer interactions.
- Excellent analytical and numerical skills with a track record of interpreting and manipulating data.
What We Offer
We offer a competitive salary, 5 weeks annual leave plus bank holidays, and a range of benefits including a pension scheme, annual and quarterly bonus scheme, and flexible working patterns. You will also have access to our RMG Share Schemes, family-friendly support, and discounts and offers.
We are committed to inclusion and diversity, and welcome applications from all qualified candidates. If you are passionate about delivering excellent customer service and have a strong background in debt recovery, we would love to hear from you.
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