Customer Service Recovery Specialist

17 hours ago


Sheffield, Sheffield, United Kingdom Royal Mail Group Full time
About the Role

We are seeking a highly skilled Customer Service Recovery Specialist to join our Pay Team in Royal Mail Group. As a key member of our team, you will be responsible for maintaining and managing all aspects of employee records and pay information on our payroll system.

You will work closely with our external debt recovery supplier to ensure Royal Mail secures best outcomes in terms of recovery rates. Your excellent analytical and numerical skills, combined with your ability to communicate effectively with customers, will be essential in resolving customer queries and delivering excellent customer service.

Key responsibilities include:

  • Recovery of employee overpayments and debt from current employees and employees who have ceased employment.
  • Actively pursuing employee debt from those employees who have ceased employment with outstanding debt balance.
  • Direct contact with customers to secure recovery of monies owed.
  • Processing and maintaining payroll data relating to all aspects of Pay for all Royal Mail Employees.
  • Understanding and accurately delivering Pay Services products to internal and external customers' agreed requirements.

About You

We are looking for a highly motivated and organized individual with a strong background in debt recovery and customer service. You will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.

Key requirements include:

  • Knowledge and experience of debt recovery and working with external debt recovery suppliers.
  • High standard of written communication and excellent interpersonal skills.
  • Confident communication skills with ability to deal with challenging customer interactions.
  • Excellent analytical and numerical skills with a track record of interpreting and manipulating data.

What We Offer

We offer a competitive salary, 5 weeks annual leave plus bank holidays, and a range of benefits including a pension scheme, annual and quarterly bonus scheme, and flexible working patterns. You will also have access to our RMG Share Schemes, family-friendly support, and discounts and offers.

We are committed to inclusion and diversity, and welcome applications from all qualified candidates. If you are passionate about delivering excellent customer service and have a strong background in debt recovery, we would love to hear from you.



  • Sheffield, Sheffield, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our Pay Team in Sheffield. As a key member of our team, you will be responsible for maintaining and managing all aspects of employee records and pay information on our payroll system.You will work closely with our external debt recovery supplier to ensure Royal...


  • Sheffield, Sheffield, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our Pay Team in Sheffield. As a key member of our team, you will be responsible for maintaining and managing all aspects of employee records and pay information on our payroll system.You will work closely with our external debt recovery supplier to ensure Royal...


  • Sheffield, Sheffield, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Payment Recovery Specialist to join our team at Reed. As a Payment Recovery Specialist, you will be responsible for managing debt collection primarily through telephony, both inbound and outbound, and handling a shared mailbox.Key Responsibilities:Conduct debt collection calls for council tax,...


  • Sheffield, Sheffield, United Kingdom Belmont Recruitment Full time £20

    Belmont Recruitment is on the lookout for skilled Substance Misuse Recovery Specialists to join a reputable charitable organization on a contractual basis. The ideal candidate will engage in brief interventions for individuals facing challenges related to substance misuse, working in partnership with various stakeholders including local authorities, outreach...


  • Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h1": "Sales Administrator Role", "p": "At Hays Specialist Recruitment Limited, we are seeking a highly organized and customer-focused individual to join our team as a Sales Administrator.As a Sales Administrator, you will be responsible for providing exceptional customer service, processing orders, and maintaining accurate administrative records.Key...


  • Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h1": "Sales Administrator Role", "p": "At Hays Specialist Recruitment Limited, we are seeking a highly organized and customer-focused individual to join our team as a Sales Administrator.As a Sales Administrator, you will be responsible for providing exceptional customer service, processing orders, and maintaining accurate administrative records.Key...


  • Sheffield, Sheffield, United Kingdom Marston Holdings Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Marston Holdings Limited. As a key member of our Customer Relations team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesProactively engage with customers to resolve queries...


  • Sheffield, Sheffield, United Kingdom Marston Holdings Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Marston Holdings Limited. As a key member of our Customer Relations team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesProactively engage with customers to resolve queries...


  • Sheffield, Sheffield, United Kingdom Marston Holdings Full time

    About the RoleThe Customer Relations Advisor will be responsible for proactively engaging with internal and external customers, providing support to Field Collection agents, and carrying out regulated collections and debt recovery procedures in accordance with company policy and procedures.Key ResponsibilitiesEngage with customers to resolve queries and...


  • Sheffield, Sheffield, United Kingdom Marston Holdings Full time

    About the RoleThe Customer Relations Advisor will be responsible for proactively engaging with internal and external customers, providing support to Field Collection agents, and carrying out regulated collections and debt recovery procedures in accordance with company policy and procedures.Key ResponsibilitiesEngage with customers to resolve queries and...


  • Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a well-established business with a family feel, looking to recruit due to an internal promotion.About the RoleYou will work alongside a great team, providing excellent customer service, producing quotes and, in turn, orders for our customers.This will involve all the associated administration using your...


  • Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    About Our CompanyHays Specialist Recruitment Limited is a well-established business with a strong family feel, seeking a talented individual to fill a vacancy due to an internal promotion.About the RoleYou will work closely with a great team, providing exceptional customer service, generating quotes, and processing orders for our clients. This will involve...


  • Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    About Our CompanyHays Specialist Recruitment Limited is a well-established business with a strong family feel, seeking a talented individual to fill a vacancy due to an internal promotion.About the RoleYou will work closely with a great team, providing exceptional customer service, generating quotes, and processing orders for our clients. This will involve...


  • Sheffield, Sheffield, United Kingdom Rethink Mental Illness Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Sheffield Outreach Service team as a Mental Health Recovery Worker. As a key member of our team, you will play a vital role in supporting individuals with mental health problems in their own homes and within the community of Sheffield.Key ResponsibilitiesProvide one-to-one...


  • Sheffield, Sheffield, United Kingdom Evolution Power Tools Full time

    Customer Service Operations SpecialistWe are seeking a highly motivated and detail-oriented Customer Service Operations Specialist to join our team at Evolution Power Tools. As a key member of our Customer Service team, you will play a critical role in driving customer satisfaction and loyalty.Key Responsibilities:Collaborate with cross-functional teams to...


  • Sheffield, Sheffield, United Kingdom Rethink Mental Illness Full time

    About the RoleRethink Mental Illness is seeking a dedicated and compassionate Mental Health Recovery Worker to join our Sheffield Outreach Service team. As a key member of our team, you will play a vital role in supporting individuals with mental health problems in their own homes and within the community of Sheffield.Key ResponsibilitiesProvide one-to-one...


  • Sheffield, Sheffield, United Kingdom Rethink Mental Illness Full time

    About the RoleRethink Mental Illness is seeking a dedicated and compassionate Mental Health Recovery Worker to join our Sheffield Outreach Service team. As a key member of our team, you will play a vital role in supporting individuals with mental health problems in their own homes and within the community of Sheffield.Key ResponsibilitiesProvide one-to-one...


  • Sheffield, Sheffield, United Kingdom Customer Focus Full time

    About the RoleWe are seeking a highly skilled and experienced Airport Marketing Executive to join our team at Customer Focus Software. As a key member of our marketing function, you will be responsible for developing and implementing our annual marketing strategy, creating engaging and creative marketing campaigns, and managing day-to-day marketing...


  • Sheffield, Sheffield, United Kingdom Goodlord Full time

    Position Overview:We are seeking enthusiastic individuals to join our dynamic team as Customer Service Specialists. This role is integral to our mission of enhancing the rental experience for our clients.About Us:Goodlord is revolutionizing the referencing process in the rental market.We leverage cutting-edge technology to streamline the referencing...


  • Sheffield, Sheffield, United Kingdom Goodlord Full time

    Position Overview:We are seeking dedicated individuals to join our dynamic team as Customer Service Specialists. This role is pivotal in enhancing the rental experience for our clients.About Us:Goodlord is a pioneering referencing company that leverages cutting-edge technology to streamline the referencing process.With a significant portion of the UK...