Customer Service Representative

2 months ago


Sheffield, Sheffield, United Kingdom Marston Holdings Full time
About the Role

The Customer Relations Advisor will be responsible for proactively engaging with internal and external customers, providing support to Field Collection agents, and carrying out regulated collections and debt recovery procedures in accordance with company policy and procedures.

Key Responsibilities
  • Engage with customers to resolve queries and issues
  • Support Field Collection agents with directions and warrant results
  • Carry out regulated collections and debt recovery procedures
  • Arrange booking of court dates and warrant execution dates
  • Deal with daily update files from multiple clients
Person Specification
  • Experience of handling and resolving difficult situations
  • Ability to handle high caseloads of work
  • Strong customer service skills
  • Excellent time management and organisational skills
  • Good understanding and use of Microsoft Office Applications
What's in it for you?
  • Salary of £22,308
  • Hours: Monday to Friday between 8am – 6pm
  • Office based
  • Contract: Full time, 37.5 hours per week
  • Enhanced Maternity and Paternity Package
  • 25 days annual leave
  • Health Cash Plan
  • Staff benefits


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