Customer Relations Specialist

2 months ago


Sheffield, Sheffield, United Kingdom Marston Holdings Full time
About the Role

We are seeking a highly skilled Customer Relations Specialist to join our team at Marston Holdings Limited. As a key member of our Customer Relations team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Proactively engage with customers to resolve queries and issues in a timely and professional manner.
  • Support our Field Collection agents with directions, queries, and Warrant results, ensuring the system is updated with accurate information.
  • Carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring targets are met.
  • Arrange booking of Court dates and Warrant execution dates, as well as booking of external contractors to assist on Warrant execution dates.
  • Deal with daily update files from multiple clients, ensuring any cancellations are processed accordingly and data is cleansed.
Person Specification
  • Experience of handling and resolving difficult situations.
  • Ability to handle high caseloads of work.
  • Strong time management and organisational skills.
  • Excellent attention to detail.
  • Good understanding and use of Microsoft Office Applications.
What's in it for you?
  • Salary of £22,308.
  • Hours: Monday to Friday between 8am – 6pm.
  • Office based.
  • Contract: Full time, 37.5 hours per week.
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria).
  • 25 days annual leave.
  • Health Cash Plan.
  • Staff benefits designed to suit your lifestyle.


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