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Customer Service Team Lead

2 months ago

Loughborough, Leicestershire, United Kingdom Fabric Recruitment Full time
About the Role

We are seeking an experienced Customer Service professional to join our team as a Senior Customer Service Advisor. As a key member of our customer support team, you will play a crucial role in ensuring the smooth operation of our customer support processes and delivering a first-class experience to our valued customers.

Key Responsibilities
  • Support the team in delivering exceptional customer service and ensuring customer satisfaction.
  • Assist with onboarding and training new advisors and act as a buddy when needed.
  • Support the Team Manager in their absence to ensure departmental operations run smoothly.
  • Help the Team Manager achieve departmental objectives.
  • Previous experience in a similar role is essential.
  • Confident with providing support and training to team members.
  • Strong attention to detail and accuracy in data entry.
  • Customer-centric mindset with a commitment to delivering high-quality service.
Requirements
  • Previous experience in a similar role.
  • Confident with providing support and training to team members.
  • Strong attention to detail and accuracy in data entry.
  • Customer-centric mindset with a commitment to delivering high-quality service.
What We Offer

We offer a competitive salary and a range of benefits, including opportunities for career development and growth.