Team Leader

1 week ago


Loughborough, Leicestershire, United Kingdom Brook Street UK Careers Full time

Job Title: Executive Officer

Job Description:

We are seeking a highly skilled and experienced Team Leader to join our Meet and Greet customer services team at Brook Street UK Careers. As an Executive Officer, you will be responsible for guiding, monitoring, and leading a team of customer service representatives.

Key Responsibilities:

  • Manage a team of customer service representatives, ensuring excellent customer service is provided to clients.
  • Oversee day-to-day operations, delegate tasks, and ensure each shift pattern is covered.
  • Monitor and improve team performance, identifying areas for development and implementing changes as needed.
  • Develop and maintain strong relationships with team members, providing coaching and support to ensure their success.
  • Work closely with the management team to achieve business objectives and improve customer satisfaction.

Requirements:

  • Proven experience in team leading and management, with a strong track record of success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly.
  • Ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously.
  • GCSEs (or equivalent Level 2 qualifications) at grade 4/C or above, including Maths and English Language.

Working Hours: 37 hours per week, Monday to Friday, with shift patterns ranging from 7:30-16:00 to 09:00-18:00.

Location: Office based in Loughborough, LE11 3AA.

Hourly Rate: £14.50.


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