Customer Service Representative

4 weeks ago


Loughborough, Leicestershire, United Kingdom Meriden Media Full time

Meriden Media is seeking experienced Contact Centre Agents to join our Customer Service Team as a Customer Service Representative.

Reporting to Loughborough, our market-leading organisation in telecommunications requires individuals who can provide exceptional service to our clients and customers.

Key Responsibilities:

  • Manage inbound calls to deliver a consistent call flow, giving customers the confidence in the information provided.
  • Work towards and aim to exceed sales expectations by helping customers understand different handsets, deals, and network providers on offer.
  • Maximise up-selling opportunities while ensuring customers have an informed choice.
  • Build relationships with customers to convert a one-time customer into a customer for life.

Key Skills:

  • A commitment to providing great service.
  • Customer service experience in a Contact Centre environment.
  • Excellent communication skills.

We offer an uncapped commission structure, making this an attractive opportunity for individuals who are passionate about delivering exceptional customer service and driving sales growth.



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