Customer Service Representative
4 weeks ago
Job Title: Customer Service Advisor
Job Summary: We are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, working towards and aiming to exceed sales expectations.
Key Responsibilities:
- Manage inbound calls to the business from clients, responding to their requests and providing solutions to their queries.
- Work towards and aim to exceed sales expectations, helping customers understand the different handsets, deals, and network providers on offer.
- Build relationships with customers to ensure converting a one-time customer into a customer for life.
- Deliver a consistent call flow, giving customers the confidence in the information provided.
- Maximise up-selling opportunities while ensuring customers have an informed choice.
Requirements:
- A commitment to providing great service.
- Customer service experience, ideally within a contact centre environment.
- Excellent communication skills.
- Remain positive and enthusiastic during every customer contact.
- Experience of working towards targets.
- An interest in technology.
- Consistently provide a high level of service.
- IT skills.
What We Offer:
- Full training is given.
- A clean DBS is required.
- Uncapped commission structure.
About Us: We are a market-leading organisation within telecommunications, based in Loughborough. We require experienced contact centre agents to become integral members of our Customer Service Team, working in inbound.
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