Customer Service Representative
4 weeks ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at Pertemps Bond. As a key member of our Customer Service Team, you will be responsible for managing inbound calls from clients and customers, working towards and aiming to exceed sales expectations.
Key Responsibilities:
- Manage inbound calls to the business from clients and customers' requests.
- Work towards and aim to exceed sales expectations.
- Help customers understand different handsets, deals, and network providers on offer.
- Ensure customers have the best possible sales journey by providing great advice and all available options.
- Build relationships with customers to convert one-time customers into customers for life.
- Deliver a consistent call flow, giving customers confidence in the information provided.
- Maximise up-selling opportunities while ensuring customers have an informed choice.
Key Skills:
- A commitment to providing great service.
- Customer service experience, ideally within a contact centre environment.
- Excellent communication skills.
- Remain positive and enthusiastic during every customer contact.
- Experience of working towards targets.
- An interest in technology.
- Consistently provide a high level of service.
- IT skills.
What We Offer:
Full training is given, and a clean DBS is required. If you are a motivated and customer-focused individual, please submit your CV or call 01509 213000 to discuss this opportunity further.
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