Customer Service Team Lead

4 weeks ago


Loughborough, Leicestershire, United Kingdom East Midlands Trains Full time

We are seeking a highly skilled Customer Service Supervisor to lead our team at Loughborough Station. As a key member of our customer service team, you will be responsible for providing a high standard of customer service, ensuring the station is clean, safe, and presentable at all times, and ensuring ongoing compliance with company processes and procedures.

Key responsibilities will include:

  • Undertaking staff briefings as required
  • Reporting all accidents & operating incidents
  • Authorisation of employee time sheets
  • Looking after the roster/shifts for all staff under your supervision
  • Monitoring on-going compliance with company processes and procedures
  • Working closely with Network Rail and other stakeholders daily

You will be passionate about delivering excellent customer service daily, managing challenging situations, and leading a team with bags of energy. Previous experience in a supervisory or people manager role is essential, and prior railway experience is preferable.

As a Customer Service Supervisor, you will be part of a dynamic team that is passionate about delivering excellent customer service. You will have the opportunity to work closely with the local management team and contribute to the success of our customer service operations.

We offer a competitive salary, excellent Railway Pension scheme, free travel on East Midlands Railway and Train Operating Companies under Abellio, and many more benefits. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



  • Loughborough, Leicestershire, United Kingdom East Midlands Trains Full time

    We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delivering excellent customer service, and doing the right thing. As a Customer Service Supervisor, you will lead the team with day-to-day activities and provide a high standard of customer service, as well as providing accurate and timely information at...

  • Customer Service Lead

    3 weeks ago


    Loughborough, Leicestershire, United Kingdom East Midlands Trains Full time

    We are seeking a skilled Customer Service Lead to join our team at East Midlands Railway. As a key member of our station team, you will be responsible for leading our customer-facing staff and ensuring that we deliver an exceptional customer experience.The successful candidate will have previous experience in a supervisory or people management role and a...


  • Loughborough, Leicestershire, United Kingdom East Midlands Trains Full time

    We are passionate about keeping people safe, delivering excellent customer service, and making a crucial contribution to the success of East Midlands Railway. As a Customer Service Supervisor, you will lead the team with day-to-day activities, provide accurate and timely information, and ensure the station is clean, safe, and presentable at all times.Key...


  • Loughborough, Leicestershire, United Kingdom Compass Group UK Full time

    Customer Service Assistant Job DescriptionAs a Customer Service Assistant at Compass Group UK, you will be part of a passionate and friendly team working in a fast-paced environment.Your key responsibilities will include:Preparing high-quality food that delights our clients and customersCreating attractive food and counter displaysRepresenting Compass Group...

  • Team Leader

    4 weeks ago


    Loughborough, Leicestershire, United Kingdom Brook Street UK Careers Full time

    Job Title: Executive OfficerJob Description:We are seeking a highly skilled and experienced Team Leader to join our Meet and Greet customer services team at Brook Street UK Careers. As an Executive Officer, you will be responsible for guiding, monitoring, and leading a team of customer service representatives.Key Responsibilities:Manage a team of customer...


  • Loughborough, Leicestershire, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at our Loughborough store. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service and ensuring that our store operates to the highest standards.Key ResponsibilitiesDeliver outstanding customer service and ensure that...


  • Loughborough, Leicestershire, United Kingdom ESS Full time

    About the RoleWe are seeking a Customer Service Assistant to join our team at Defence, a leading provider of food and beverage services to the Defence community. As a Customer Service Assistant, you will play a key role in delivering exceptional customer experience and contributing to a passionate and friendly team working in a fast-paced environment.The...


  • Loughborough, Leicestershire, United Kingdom Meriden Media Full time

    Meriden Media is seeking experienced Contact Centre Agents to join our Customer Service Team as a Customer Service Representative. Reporting to Loughborough, our market-leading organisation in telecommunications requires individuals who can provide exceptional service to our clients and customers.Key Responsibilities:Manage inbound calls to deliver a...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Job Title: Customer Service AdvisorJob Summary: We are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, working towards and aiming to exceed sales expectations.Key...


  • Loughborough, Leicestershire, United Kingdom ESS Full time

    Customer Service Assistant - LoughboroughWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team in Loughborough. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive and friendly work environment.Key Responsibilities:Prepare and present...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Job SummaryAre you a customer-focused individual with excellent communication skills? We are seeking a Customer Service Liaison to join our team at Pertemps Bond.As a Customer Service Liaison, you will be the first point of contact for our clients, providing a seamless and professional experience at all times. Your key responsibilities will include...


  • Loughborough, Leicestershire, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled Customer Complaints Case Handler to join our team at Capital One - UK. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and support.Key...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    About the Role:Pertemps Bond is seeking a skilled Customer Service Advisor to provide exceptional customer experiences at all times. As the first point of contact, you will be responsible for understanding customer requirements and taking appropriate actions to resolve issues.Main Responsibilities:Provide excellent customer experiences through proactive...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Job Role: As a Telephone Sales Advisor with Pertemps Bond, you will be speaking to customers who have previously visited our website, looking to purchase.Key Responsibilities:* Explore customer needs and offer suitable products and services* Effectively pitch services to customers and the benefits of products* Guiding the customer through the sales journey,...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Customer Service RoleWe are seeking a skilled Customer Service Advisor to join our team at Pertemps Bond. As a key member of our Customer Service Team, you will be responsible for managing inbound calls from clients and customers, providing exceptional service and ensuring a positive customer experience.Key Responsibilities:Manage inbound calls and respond...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Pertemps Bond. As a key member of our Customer Service Team, you will be responsible for managing inbound calls from clients and customers, working towards and aiming to exceed sales expectations.Key...


  • Loughborough, Leicestershire, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor RoleFusion Lifestyle is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a warm and professional welcome while delivering exceptional service.Main Responsibilities:Manage customer interactions, resolving queries and concerns...


  • Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Loughborough, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Pertemps Bond. As a key member of our Customer Service Team, you will be responsible for managing inbound calls from clients and customers, working towards and aiming to exceed sales expectations.Key Responsibilities:Manage inbound calls to the business from clients...


  • Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Pertemps Bond. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities: Explore customer needs and offer suitable products and services...