Customer Service Team Leader

3 weeks ago


Loughborough, Leicestershire, United Kingdom East Midlands Trains Full time

We are passionate about keeping people safe, delivering excellent customer service, and making a crucial contribution to the success of East Midlands Railway. As a Customer Service Supervisor, you will lead the team with day-to-day activities, provide accurate and timely information, and ensure the station is clean, safe, and presentable at all times.

Key responsibilities include:

  • Undertaking staff briefings and reporting all accidents and operating incidents.
  • Authorizing employee time sheets and looking after the roster/shifts for all staff under your supervision.
  • Monitoring on-going compliance with company processes and procedures.
  • Working closely with Network Rail and other stakeholders daily.

You will be passionate about delivering excellent customer service daily, managing challenging situations, and leading a team with bags of energy. Previous experience in a supervisory or people manager role is essential.

As a Customer Service Supervisor, you will be part of a diverse and inclusive team, committed to promoting a positive and inclusive culture. We welcome applications from those who identify with under-represented groups to better represent our communities.

Benefits include:

  • A competitive salary and excellent Railway Pension scheme.
  • Free travel on East Midlands Railway and Train Operating Companies under Abellio.
  • Friends and Family discounted Tickets on the EMR Network.
  • 75% discount on National Travel (inc partner and dependants).
  • Variety of training opportunities.

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