Customer Service Team Lead

2 months ago


Loughborough, Leicestershire, United Kingdom East Midlands Trains Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at East Midlands Railway. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive an exceptional level of service.

Key Responsibilities

  • Lead a team of customer service representatives to deliver high-quality customer service
  • Ensure that all customer interactions are handled in a professional and courteous manner
  • Monitor and report on customer feedback and complaints
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with other departments to ensure seamless customer service delivery

Requirements

  • Previous experience in a supervisory or management role, preferably in a customer-facing environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work flexible hours, including evenings and weekends

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Free travel on East Midlands Railway and other Train Operating Companies
  • Discounted tickets for friends and family

About Us

East Midlands Railway is a leading rail operator in the UK, committed to delivering exceptional customer service and providing a safe and reliable service to our customers. We are proud to be a Top Employer and Gold accredited for Inclusive Employers Standards, and we are dedicated to creating a positive and inclusive culture for all our employees.



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