Customer Success Team Lead
1 week ago
We are seeking a highly skilled Customer Success Team Manager to lead our ERP division and drive business growth through customer retention and account expansion. As a key member of our team, you will be responsible for building and maintaining strong relationships with our largest customers, ensuring contractual adherence to customer success plans, and driving continuous improvement initiatives.
Key Responsibilities- Lead the service delivery to our largest customers, building and nurturing relationships with key stakeholders, including C-Suite, and ensuring contractual adherence to customer success plans.
- Act as an escalation point for your team's customers, driving issue resolution across the business, and influencing internal Access departments to deliver exceptional customer experiences.
- Support the team in achieving targets related to Net Recurring Revenue (NRR), self-generated services, customer advocacy, product adoption, and Flexpoints consumption.
- Collaborate with sales to create new business opportunities within the supported portfolio and new business, and work on initiatives to enhance customer experience while managing costs.
- Extensive experience leading a Customer Success team managing ARR of £15m+, with strong commercial acumen, negotiation skills, and a proven track record of hitting NRR targets by reducing churn and growing accounts.
- Skilled in driving business outcomes, analyzing product usage data, and resolving customer challenges by engaging appropriate resources and influencing effectively.
- Proficient in managing conflicting priorities under pressure, experienced in financial systems, delivering professional presentations, and handling conflicts effectively.
- Strong ability to build rapport with customer stakeholders, including C-Suite, ensuring strategic alignment, and driving internal improvements while developing a team based on CSM best practices and individual career goals.
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive.
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Customer Success Team Lead
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to lead our Customer Success ERP division. As a key member of our team, you will be responsible for driving business outcomes, analyzing product usage data, and resolving customer challenges.Key ResponsibilitiesLead the service delivery to our largest customers by building and...
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Customer Success Team Lead
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to lead our Customer Success ERP division. As a key member of our team, you will be responsible for driving business outcomes, analyzing product usage data, and resolving customer challenges.Key ResponsibilitiesLead the service delivery to our largest customers by building and...
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Customer Success Team Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe're seeking a seasoned Customer Success Team Manager to lead our ERP division and drive business outcomes for our most valued customers. As a key member of our team, you'll be responsible for building and nurturing relationships with C-Suite stakeholders, ensuring contractual adherence to Customer Success Plans, and driving continuous...
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Customer Success Team Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe're seeking a seasoned Customer Success Team Manager to lead our ERP division and drive business outcomes for our most valued customers. As a key member of our team, you'll be responsible for building and nurturing relationships with C-Suite stakeholders, ensuring contractual adherence to Customer Success Plans, and driving continuous...
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Customer Success Team Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to lead our ERP division and drive business outcomes for our valued customers. As a key member of our team, you will be responsible for building and nurturing relationships with key stakeholders, ensuring contractual adherence to Customer Success Plans, and driving continuous...
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Customer Success Team Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to lead our ERP division and drive business outcomes for our valued customers. As a key member of our team, you will be responsible for building and nurturing relationships with key stakeholders, ensuring contractual adherence to Customer Success Plans, and driving continuous...
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Customer Success Team Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout Us:The Access Group is a dynamic organization that values its customers and strives to provide them with the best possible experience. We're looking for a talented individual to join our Customer Success ERP division as a CSM Team Manager.About the Role:As a CSM Team Manager, you will be responsible for the success of a portfolio of our most valued...
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Customer Success Team Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout Us:The Access Group is a dynamic organization that values its customers and strives to provide them with the best possible experience. We're looking for a talented individual to join our Customer Success ERP division as a CSM Team Manager.About the Role:As a CSM Team Manager, you will be responsible for the success of a portfolio of our most valued...
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Customer Success Team Manager
1 week ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Team Manager to join our team at The Access Group. As a key member of our Customer Success team, you will be responsible for leading the service delivery to our largest customers, building and nurturing relationships with key stakeholders, and ensuring contractual adherence to...
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Customer Success Team Manager
1 week ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Team Manager to join our team at The Access Group. As a key member of our Customer Success team, you will be responsible for leading the service delivery to our largest customers, building and nurturing relationships with key stakeholders, and ensuring contractual adherence to...
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Customer Success Team Manager
4 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to join our team at The Access Group. As a key member of our Customer Success ERP division, you will be responsible for leading the service delivery to our largest customers, building and nurturing relationships with key stakeholders, and driving continuous improvement.Key...
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Customer Success Team Manager
5 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to join our team at The Access Group. As a key member of our Customer Success ERP division, you will be responsible for leading the service delivery to our largest customers, building and nurturing relationships with key stakeholders, and driving continuous improvement.Key...
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Customer Success Professional
2 weeks ago
Loughborough, Leicestershire, United Kingdom AgRecruit Full timeJoin Our Team as a Customer Success ExecutiveWe are seeking a highly motivated and experienced Customer Success Executive to play a key role in our small team. As a Customer Success Executive, you will be responsible for managing B2B client relationships and contributing to food innovation and sustainability.Key Responsibilities:Develop and maintain strong...
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Customer Success Professional
2 weeks ago
Loughborough, Leicestershire, United Kingdom AgRecruit Full timeJoin Our Team as a Customer Success ExecutiveWe are seeking a highly motivated and experienced Customer Success Executive to play a key role in our small team. As a Customer Success Executive, you will be responsible for managing B2B client relationships and contributing to food innovation and sustainability.Key Responsibilities:Develop and maintain strong...
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Customer Success Professional
3 weeks ago
Loughborough, Leicestershire, United Kingdom AgRecruit Full timeJob OpportunityWe are seeking a highly motivated and experienced Customer Success Executive to join our team at AgRecruit. As a key member of our small but growing business, you will play a crucial role in driving customer satisfaction and growth.About the RoleManage B2B client relationships, providing exceptional support and guidance to ensure successful...
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Customer Success Professional
3 weeks ago
Loughborough, Leicestershire, United Kingdom AgRecruit Full timeJob OpportunityWe are seeking a highly motivated and experienced Customer Success Executive to join our team at AgRecruit. As a key member of our small but growing business, you will play a crucial role in driving customer satisfaction and growth.About the RoleManage B2B client relationships, providing exceptional support and guidance to ensure successful...
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Customer Success Professional
3 weeks ago
Loughborough, Leicestershire, United Kingdom AgRecruit Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Executive to join our team at AgRecruit. As a key member of our small team, you will play a crucial part in contributing to food innovation and sustainability.Key Responsibilities:Manage B2B client relationships, leveraging your commercial acumen to drive business growth and...
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Customer Success Professional
3 weeks ago
Loughborough, Leicestershire, United Kingdom AgRecruit Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Executive to join our team at AgRecruit. As a key member of our small team, you will play a crucial part in contributing to food innovation and sustainability.Key Responsibilities:Manage B2B client relationships, leveraging your commercial acumen to drive business growth and...
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Customer Success Strategist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe're seeking a highly skilled Premier Customer Success Manager to join our team at The Access Group. As a key member of our organization, you will be responsible for driving customer success and growth across our portfolio of valued clients.Key ResponsibilitiesEstablish and maintain strong relationships with key customers and stakeholders,...
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Customer Success Strategist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe're seeking a highly skilled Premier Customer Success Manager to join our team at The Access Group. As a key member of our organization, you will be responsible for driving customer success and growth across our portfolio of valued clients.Key ResponsibilitiesEstablish and maintain strong relationships with key customers and stakeholders,...
