Customer Success Strategist

4 hours ago


Loughborough, Leicestershire, United Kingdom The Access Group Full time
About the Role

We're seeking a highly skilled Premier Customer Success Manager to join our team at The Access Group. As a key member of our organization, you will be responsible for driving customer success and growth across our portfolio of valued clients.

Key Responsibilities
  • Establish and maintain strong relationships with key customers and stakeholders, including C-Suite executives.
  • Develop and implement strategies to retain customers and prevent churn.
  • Identify opportunities for upselling and expansion revenue through customer insights, industry knowledge, and product expertise.
  • Analyze and resolve customer challenges in a timely and effective manner.
Requirements
  • Strong commercial acumen and negotiation skills.
  • Ability to champion and drive internal improvement within key support business units.
  • Ability to analyze and understand product usage data by customer.
  • Confidence in professionally delivering presentations to stakeholders both face-to-face and via webinars.
About Us

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organizations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, connecting the right people with the right data, at the right time, through Access Workspace.

We're committed to creating a welcoming and inclusive environment where everyone can thrive. If you're passionate about customer success and growth, and you're excited about this role, we'd love to hear from you. Let's make a difference together.



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