Customer Success Team Lead

3 weeks ago

Loughborough, Leicestershire, United Kingdom The Access Group Full time
About Us:

The Access Group is a dynamic organization that values its customers and strives to provide them with the best possible experience. We're looking for a talented individual to join our Customer Success ERP division as a CSM Team Manager.

About the Role:

As a CSM Team Manager, you will be responsible for the success of a portfolio of our most valued customers. You will work closely with our customers to understand their needs and provide them with tailored solutions to help them achieve their goals. You will also be responsible for delivering increased Net Recurring Revenue (NRR) through retention and account growth across your team.

About You:

We're looking for someone who is passionate about customer success and has a proven track record of delivering results. You will have excellent communication and interpersonal skills, and be able to work effectively in a team environment. You will also have a strong understanding of our software and its capabilities, and be able to use this knowledge to provide our customers with the best possible experience.

What We Offer:

We offer a competitive salary, a flexible working environment, and a range of benefits to support your career development and well-being. You will also have the opportunity to work with a talented team of professionals who are passionate about customer success and committed to delivering exceptional results.

How to Apply:

If you're a motivated and results-driven individual who is passionate about customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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