Mail and Parcel Delivery Representative

2 days ago


Cambridge, Cambridgeshire, United Kingdom NHS Full time
About the Role: We are seeking a highly skilled Part-time Postal Specialist to join our team at Cambridge University Hospital NHS Foundation Trust. As a Courier Associate, you will play a vital role in maintaining an effective sortation, delivery, and collection service for mail, parcels, and routine specimens throughout the Trust.

The ideal candidate will have proven experience dealing directly with the public in a customer service led environment and possess basic knowledge and understanding of the NHS. You will also be able to use Microsoft applications, work under pressure, and maintain excellent telephone manner.

This is an exciting opportunity to work in a dynamic environment where you will contribute to delivering high-quality patient care. If you are a motivated and organized individual with a passion for providing exceptional customer service, we encourage you to apply.

Main Responsibilities:
  • Maintain an effective sortation, delivery, and collection service for mail, parcels, and routine specimens throughout the Trust.
  • Work on the Postal Reception desk and provide advice on National/international courier and mailing systems.
  • Deal with customer inquiries and resolve issues in a professional and courteous manner.

Essential Skills and Qualifications:
  • Good Standard of General Education
  • Proven experience dealing directly with the public in a customer service led environment
  • Working to deadlines
  • Postal experience
  • Basic knowledge and understanding of the NHS

Benefits:
  • Competitive Salary: £25,000 - £30,000 per annum
  • Opportunities for career progression and professional development
  • A supportive and inclusive work environment
  • Free tea and coffee, break space, and private outside area for colleagues to rest and recharge
  • Purpose-created colleague-only café


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