First Line IT Technician
3 days ago
Are you looking for a challenging and rewarding role that allows you to make a real difference in the lives of our clients? Look no further than this exciting opportunity to join a dynamic Managed Service Provider (MSP) based in Edinburgh.
As a First Line Support Technician, you will be responsible for providing exceptional technical support and ensuring that our clients receive the highest level of service possible. Your key responsibilities will include:
- Responding to client queries via phone, email, and ticketing system.
- Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
- Escalating complex issues to second and third line support teams when necessary.
- Assisting with the setup and configuration of new equipment and software.
To succeed in this role, you will need a strong understanding of Windows operating systems and Microsoft Office Suite, as well as basic knowledge of networking principles and troubleshooting. Previous experience in a First Line Support role within a Managed Service Provider is also highly desirable.
In addition to a competitive salary of up to £23,000 per annum, you can expect opportunities for professional development and career progression, and a company pension scheme.
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First Line IT Technician
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