Support Services Associate

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Iconic Resourcing Full time £23,000
Job Summary: We're partnering with a leading Managed Service Provider in Edinburgh to find a talented First Line Support Technician. As a member of their team, you'll provide technical support and resolve technical issues related to hardware, software, and network connectivity.

Your key responsibilities will include responding to client queries, diagnosing and resolving technical issues, escalating complex problems, and assisting with setup and configuration of new equipment and software. You'll work closely with the MSP's team to deliver top-notch IT support and services to diverse clients.

Requirements for this role include 1-2 years of experience in a First Line Support position, strong understanding of Windows operating systems and Microsoft Office Suite, basic knowledge of networking principles and troubleshooting, and excellent communication skills. In return, you'll receive a competitive salary up to £23,000 per annum, opportunities for professional growth and development, and a company pension scheme.

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