Change Management Lead

6 days ago

London, Greater London, United Kingdom Capita Full time
Job Description

We are seeking an experienced individual to join our team as a Senior Business Transformation Manager, responsible for leading and managing the successful delivery of business transformation initiatives across the organisation, developing and implementing transformation management strategies, ensuring that all stakeholders are engaged and that the transformation is successfully implemented.

This is a 12-month fixed-term position.

Key Responsibilities
  • Strategy Development
    • Input to development of business transformation management strategy and leading on areas of expertise.
  • Change Planning & Delivery
    • Develop and implement transformation management plans, ensuring that they are aligned with the project plan and are integrated into the overall project plan. Managing the budget and resources associated with the transformation, as well as providing regular updates to senior management.
  • Change Needs Analysis
    • Work with senior stakeholders to define the scope and objectives of business transformation initiatives.
  • Communications & Training
    • Create and maintain communications plan as it relates to Business Transformation messaging. Provides content relating to Business Transformation across area of responsibility. Build and maintain strong relationships with project teams and key stakeholders, managing expectations and ensuring that communication is timely, effective and transparent. Develop and implement effective training and development programs to support the adoption of business transformation initiatives.
  • Business Readiness
    • Identify, qualify, and manage the business readiness criteria across area of responsibility before implementation. Supports the tracking of these to 'approve/refuse' go live.
  • Development and agreement of readiness, transition, implementation and early life support strategies and associated plans
  • Development and management of all transition, readiness and cutover checklists
  • Establishment of cutover resource plans and securing of key individuals from programme, suppliers and Capita Partners
  • Establishment of Early Life Support and Enhanced Assurance resource plans and securing of key individuals from programme, suppliers and Capita Partners
  • Management of all service transition activities including Operational Acceptance processes
  • Management of all cutover activities including Dry Runs and Go Live Events
Requirements
  • Experience in developing and implementing transformation management frameworks and methodologies.
  • Strong analytical skills with the ability to develop data-driven insights and recommendations.
  • Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Excellent stakeholder management skills, with the ability to build strong relationships with senior stakeholders.
  • Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences at all levels of the organisation.
  • Strong leadership skills, with the ability to lead and motivate and influence cross-functional teams.
What We Offer
  • Competitive salary of up to £65,000 dependent on experience.
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

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