1st Line Technical Support Engineer

2 days ago


Amersham, Buckinghamshire, United Kingdom Allegiance Group Full time

About the Role

We are seeking a highly motivated and customer-focused 1st Line Technical Support Engineer to join our team at Allegiance Group, a leading MSP in Amersham, UK.

Key Responsibilities:

  • Client Support: Respond to incoming technical support queries via phone, email, and ticketing systems.
  • Issue Resolution: Diagnose and resolve technical issues, escalating complex cases to 2nd line support as required.
  • System Monitoring: Monitor client systems proactively to identify and resolve potential issues.
  • Documentation: Maintain accurate records of incidents, resolutions, and changes using our ticketing system.
  • Collaboration: Work closely with other team members to ensure excellent support delivery and client satisfaction.

Requirements:

  • Experience: Minimum 2 years of commercial experience in an IT support role.
  • MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.

Salary: £26,000 per annum

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