1st Line Technical Support Engineer
2 days ago
About the Role
We are seeking a highly motivated and customer-focused 1st Line Technical Support Engineer to join our team at Allegiance Group, a leading MSP in Amersham, UK.
Key Responsibilities:
- Client Support: Respond to incoming technical support queries via phone, email, and ticketing systems.
- Issue Resolution: Diagnose and resolve technical issues, escalating complex cases to 2nd line support as required.
- System Monitoring: Monitor client systems proactively to identify and resolve potential issues.
- Documentation: Maintain accurate records of incidents, resolutions, and changes using our ticketing system.
- Collaboration: Work closely with other team members to ensure excellent support delivery and client satisfaction.
Requirements:
- Experience: Minimum 2 years of commercial experience in an IT support role.
- MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.
Salary: £26,000 per annum
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