IT Support Engineer
4 days ago
Job Title: 1st Line Support Engineer
Location: My client are seeking a motivated and customer-focused Technical Support Professional to join their dynamic team in Amersham.
This role offers an excellent opportunity to build upon your existing IT experience within a fast-paced environment.
Key Responsibilities:
- Respond to incoming technical support queries via phone, email, and ticketing systems.
- Issue Resolution: Diagnose and resolve 1st line technical issues, escalating complex cases to higher support teams as required.
- System Monitoring: Monitor systems proactively, identifying and resolving potential issues before they impact service.
Requirements:
- Minimum of 2 years of commercial experience in an IT support role.
Salary: £35,000 - £45,000 per annum, depending on experience.
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