First Line IT Technician

3 weeks ago


Amersham, Buckinghamshire, United Kingdom Allegiance Group Full time £26,000

About the Position:

We are Allegiance Group, a reputable organization seeking a talented First Line IT Technician to join our team in Amersham. As a 1st Line Support Engineer, you will play a crucial role in delivering exceptional technical support to our clients.

Key Responsibilities:

  • Client Support: Provide prompt and efficient technical support via phone, email, and ticketing systems.
  • Issue Resolution: Diagnose and resolve 1st line technical issues, escalating complex cases to 2nd line support when necessary.
  • System Monitoring: Proactively identify potential issues before they impact service.
  • Documentation: Maintain accurate records of incidents, resolutions, and changes using our ticketing system.
  • Teamwork: Collaborate with colleagues to ensure seamless support delivery and client satisfaction.

Requirements:

  • Experience: A minimum of 2 years of commercial experience in an IT support role.
  • MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.

Salary: £26,000 per annum, depending on experience.



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