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3 weeks ago
About the Position:
We are Allegiance Group, a reputable organization seeking a talented First Line IT Technician to join our team in Amersham. As a 1st Line Support Engineer, you will play a crucial role in delivering exceptional technical support to our clients.
Key Responsibilities:
- Client Support: Provide prompt and efficient technical support via phone, email, and ticketing systems.
- Issue Resolution: Diagnose and resolve 1st line technical issues, escalating complex cases to 2nd line support when necessary.
- System Monitoring: Proactively identify potential issues before they impact service.
- Documentation: Maintain accurate records of incidents, resolutions, and changes using our ticketing system.
- Teamwork: Collaborate with colleagues to ensure seamless support delivery and client satisfaction.
Requirements:
- Experience: A minimum of 2 years of commercial experience in an IT support role.
- MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.
Salary: £26,000 per annum, depending on experience.
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