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Customer Retention Specialist
2 months ago
We are seeking a highly skilled Customer Retention Specialist to join our team at Daisy Communications Limited.
Key Responsibilities- Perform outbound call activity to engage with customers and resolve their queries in a timely manner.
- Identify opportunities to maximise growth and revenue through cross-selling and referrals to specialist sales teams.
- Escalate process issues and provide suggestions for suitable resolutions.
- Work in synergy with other departments to increase customer loyalty and reduce churn.
- Communicate effectively with customers and colleagues, using clear and concise language.
- Ability to work in a fast-paced environment within a sales-focused industry.
- Competence in Microsoft packages.
- Ability to understand, analyse and interpret data.
- Strong questioning and listening skills to pinpoint customer issues.
- Flexible approach to work with a 'can-do' attitude.
- 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development opportunities to help you achieve your personal goals.
- Eye care vouchers and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at over 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
