Client Retention Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom Citation Ltd. Full time

Client Retention Expert

We are seeking a skilled Client Retention Expert to join our Customer Relationship team at Citation Ltd. As a key member of our team, you will be responsible for maintaining and growing our existing client base, identifying new business opportunities, and driving revenue growth.

Key Responsibilities:

  • Contact existing clients to discuss their service, add value, and maintain relationships to reduce attrition
  • Focus on client experience and identify client needs to find solutions using listening skills and rapport
  • Turn around clients who no longer wish to continue with the service and contract past clients to provide services again
  • Work with existing clients to support new business growth and hit targets based on revenue and retention rate

Requirements:

  • Confident individual with quick-thinking, adaptable, and resilient skills
  • Enthusiastic, driven, and customer-focused with excellent communication skills, especially on the phone
  • Ability to learn quickly and attention to detail
  • Customer service, client retention, or sales experience is a plus, but not required

What We Offer:

  • A fun and supportive work environment
  • Real opportunities to progress and grow with the company
  • A competitive base salary with uncapped commission
  • The chance to work for a Best Companies accredited business

About Us:

Citation Ltd. is a leading provider of Health and Safety, HR, Employment Law, and ISO Services to businesses. We pride ourselves on our high levels of customer service, professional conduct, and friendly working environment.

Why Join Us:

At Citation Ltd., we are committed to providing our clients with exceptional service and support. We are looking for talented individuals who share our values and are passionate about delivering outstanding results. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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