Client Retention Specialist

1 month ago


Sheffield, Sheffield, United Kingdom Citation Ltd. Full time

Client Retention Expert

We are seeking a highly motivated and customer-focused individual to join our Customer Relationship team at Citation Ltd.

As a Client Retention Expert, you will be responsible for maintaining and growing our existing client base by providing exceptional customer service, identifying client needs, and finding solutions to meet those needs.

Key responsibilities include:

  • Contacting existing clients to discuss their service and add value to their experience
  • Focusing on client experience and satisfaction
  • Identifying client needs and finding solutions using listening skills and rapport
  • Turning around clients who no longer wish to continue with our service
  • Contracting past clients with a view to providing services to them again
  • Working with existing clients to support new business growth
  • Meeting targets based on revenue and retention rate as a percentage

We are looking for a confident individual who is quick-thinking, adaptable, and resilient. You will be enthusiastic, driven, and customer-focused with excellent communication skills, particularly on the phone. If you have customer service, client retention, or sales experience, that's a bonus. If not, we have a coaching program to support you in becoming successful in this role.

What we can offer:

  • A fun and supportive work environment
  • Real opportunities to progress
  • A competitive base salary with uncapped commission

About Citation Ltd.

Citation Ltd. is a leading provider of Health and Safety, HR, Employment Law, and ISO Services to businesses. We pride ourselves on our high levels of customer service, professional conduct, and friendly working environment.



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