Customer Retention Specialist
7 days ago
Citation Ltd. is seeking a highly motivated and results-driven Customer Retention Specialist to join our Customer Relationship team.
About the JobAs a Customer Retention Specialist, you will be responsible for contacting existing clients to discuss their service, add value, and maintain relationships with the goal of reducing attrition.
The focus is on delivering exceptional client experiences, identifying client needs, and finding solutions using strong listening skills and rapport-building abilities.
You will also work with existing clients to support new business growth, contract past clients with a view to providing services again, and 'turn round' clients who no longer wish to continue with the service.
What We Are Looking For- A confident individual with excellent communication skills, particularly over the phone
- Quick-thinking, adaptable, and resilient in a fast-paced environment
- Enthusiastic, driven, and customer-focused with a passion for delivering exceptional results
We offer a competitive base salary of £24,000 plus uncapped commission, making this a lucrative opportunity for the right candidate.
In addition, we provide a fun and supportive work environment, real opportunities to progress, and a comprehensive benefits package, including Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, and other employee perks.
If you are a target-driven sales professional with a proven track record of success and a passion for delivering exceptional customer experiences, we encourage you to apply.
-
Senior Customer Retention Specialist
2 weeks ago
Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full timeJob OverviewWe are seeking a highly skilled and motivated Senior Customer Retention Specialist to join our team at Daisy Communications Limited. As a key member of our customer service department, you will play a vital role in driving business growth and delivering exceptional customer experiences.
-
Customer Retention Specialist
3 weeks ago
Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full timeKey ResponsibilitiesAs a Customer Retention Specialist at Daisy Communications Limited, you will be responsible for performing outbound call activity to establish suitable resolutions for both customers and the business in a timely manner.Identify opportunities to maximise growth and revenue through cross-selling opportunities, referring where appropriate,...
-
Key Account Retention Specialist
1 week ago
Sheffield, Sheffield, United Kingdom The National College Full timeRole OverviewWe are seeking a highly skilled Key Account Retention Specialist to join our National Education Group team. As a key member of our account management team, you will be responsible for driving customer retention and growth through effective communication and relationship-building.Job DescriptionThe successful candidate will have experience in...
-
Client Retention Specialist
1 month ago
Sheffield, Sheffield, United Kingdom Citation Ltd. Full timeClient Retention ExpertWe are seeking a highly motivated and customer-focused individual to join our Customer Relationship team at Citation Ltd.As a Client Retention Expert, you will be responsible for maintaining and growing our existing client base by providing exceptional customer service, identifying client needs, and finding solutions to meet those...
-
Customer Acquisition and Retention Expert
6 days ago
Sheffield, Sheffield, United Kingdom Connect Fibre Full timeAbout the RoleThe Customer Acquisition and Retention Expert will be responsible for designing, executing, and analysing omni-channel campaigns. They will create audience segmentation that drives accurate targeting and personalised communication.This role requires a keen focus on self-guided learning and development, as well as excellent project management...
-
Sales and Retention Specialist
4 weeks ago
Sheffield, Sheffield, United Kingdom Daisy Corporate Services Trading Limited Full timeJob SummaryThis role sits with one of Daisy Communications brands - XLN for Small Business, operating in the UK market.Key Responsibilities:Conduct sales calls with existing customers, selling products and services to B2B customers based on client needs.Develop and nurture relationships with UK-based SMEs to drive sales from initial contact to...
-
Procurement Specialist
1 month ago
Sheffield, Sheffield, United Kingdom ATA Recruitment Full timeJob Title: Procurement SpecialistJob Summary:We are seeking an experienced Procurement Specialist to join our commercial team. The successful candidate will be responsible for the purchase and delivery of raw materials, engineered or fabricated components, and mechanical systems.Key Responsibilities:Evaluate and verify quotesRaise purchase ordersPrepare bill...
-
Marketing Specialist
6 days ago
Sheffield, Sheffield, United Kingdom Connect Fibre Full timeAbout the RoleWe are seeking a skilled Marketing Specialist to join our team at Connect Fibre. As a key member of our marketing department, you will play a pivotal role in driving our customer marketing strategy.Your primary responsibility will be to design and execute highly segmented omni-channel marketing activities, including Upsell, Engagement, and...
-
Customer Engagement Manager
6 days ago
Sheffield, Sheffield, United Kingdom Connect Fibre Full timeAbout the OpportunityAs a Customer Engagement Manager at Connect Fibre, you will have the opportunity to make a significant impact on our customer marketing strategy.You will work closely with our Customer Marketing Retention manager to drive highly segmented omni-channel marketing activities, including Upsell, Engagement, and Recontracting.The successful...
-
Customer Experience Lead
4 days ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeAbout the RoleThis is an exciting opportunity to join Sue Ross Recruitment Ltd as a Customer Success Account Manager. As a key member of the team, you will play a vital role in driving customer satisfaction and loyalty.Responsibilities:Develop and implement strategies to improve customer experience and retention.Build and maintain strong relationships with...
-
Heavy Plant Maintenance Specialist
1 day ago
Sheffield, Sheffield, United Kingdom CV-Library Full timeJob Role:We are looking for a skilled Heavy Plant Maintenance Specialist to join our team. The successful candidate will be responsible for the maintenance and repair of Heavy Plant, Overhead Cranes, and Lifting Equipment across site.The ideal candidate will have experience with a form of Heavy Plant, Overhead Cranes or Lifting Equipment and be looking for...
-
Customer Service Specialist
2 weeks ago
Sheffield, Sheffield, United Kingdom Yorkshire Building Society Full timeAt Yorkshire Building Society, we're looking for a Customer Service Specialist to join our Branch Network team.We believe that providing exceptional customer service is key to our success, and we're committed to making every interaction with us feel special. As a Customer Service Specialist, you'll be the face of our organization, building relationships with...
-
Customer Account Specialist
6 days ago
Sheffield, Sheffield, United Kingdom Sheffield City Council Full timeJob SummaryThe Sheffield City Council is seeking a skilled Customer Account Specialist to join their team. This is a permanent position that involves administering all aspects of the customer's account, including invoicing and recovering contributions.The successful candidate will provide advice on contributions, respond to queries, and manage data while...
-
Customer Service Specialist
1 month ago
Sheffield, Sheffield, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Customer Service Specialist to join our retail team in Sheffield, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock replenishment...
-
Customer Experience Manager
7 days ago
Sheffield, Sheffield, United Kingdom Ambis Full timeAmbis is currently seeking a talented Customer Experience Manager to lead our efforts in delivering exceptional results for our clients. This is an exciting opportunity to join our team and make a real impact on our business.About the Role:In this role, you will be responsible for managing client relationships, identifying opportunities for growth, and...
-
Sales and Customer Experience Specialist
4 days ago
Sheffield, Sheffield, United Kingdom Welcome Break Full timeAbout the RoleWe are seeking a Sales and Customer Experience Specialist to join our team. As a Sales and Customer Experience Specialist, you will be responsible for providing exceptional customer service and driving sales growth at our service stations.Key Responsibilities* Provide outstanding customer service to all customers* Achieve sales targets through...
-
Customer Support Specialist
6 days ago
Sheffield, Sheffield, United Kingdom Plusnet Full timeAbout the RoleWe're looking for a skilled Customer Support Specialist to join our team at Plusnet. In this role, you'll be responsible for providing exceptional customer service and technical support to our customers via phone.Job DescriptionThis is a fantastic opportunity for someone who enjoys problem-solving and working with technology. You'll have the...
-
Customer Relationship Specialist Sheffield
2 weeks ago
Sheffield, Sheffield, United Kingdom Spicerhaart Full timeJob Description:We are seeking a highly skilled and experienced Customer Relationship Specialist to join our team in Sheffield. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer service and building strong relationships with clients.About the Role:This role involves liaising with internal and...
-
Customer Success Strategist
6 days ago
Sheffield, Sheffield, United Kingdom National Online Safety Full timeAbout UsNational Online Safety is a leading EdTech company providing SaaS-based CPD to over 45,000 schools globally.Salary: £90,000 - £110,000 per annumAbout the RoleWe are seeking an experienced Customer Success professional to lead our team and shape our customer success strategy for over 16,000 schools. As a pivotal leader, you will be responsible for...
-
Digital Marketing Specialist
3 weeks ago
Sheffield, Sheffield, United Kingdom The SEO Works Full timeAbout The RoleThe SEO Works are seeking a skilled Digital Marketing Specialist to join our team. As a Digital Marketing Specialist, you will be responsible for auditing, setting up, managing and optimising our clients' PPC / Paid Social campaigns. Your primary goal will be to deliver optimisation based on a variety of KPIs and ensure PPC accounts achieve...