Customer Retention Specialist

7 days ago


Sheffield, Sheffield, United Kingdom Citation Ltd. Full time

Citation Ltd. is seeking a highly motivated and results-driven Customer Retention Specialist to join our Customer Relationship team.

About the Job

As a Customer Retention Specialist, you will be responsible for contacting existing clients to discuss their service, add value, and maintain relationships with the goal of reducing attrition.

The focus is on delivering exceptional client experiences, identifying client needs, and finding solutions using strong listening skills and rapport-building abilities.

You will also work with existing clients to support new business growth, contract past clients with a view to providing services again, and 'turn round' clients who no longer wish to continue with the service.

What We Are Looking For
  • A confident individual with excellent communication skills, particularly over the phone
  • Quick-thinking, adaptable, and resilient in a fast-paced environment
  • Enthusiastic, driven, and customer-focused with a passion for delivering exceptional results

We offer a competitive base salary of £24,000 plus uncapped commission, making this a lucrative opportunity for the right candidate.

In addition, we provide a fun and supportive work environment, real opportunities to progress, and a comprehensive benefits package, including Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, and other employee perks.

If you are a target-driven sales professional with a proven track record of success and a passion for delivering exceptional customer experiences, we encourage you to apply.



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