Technical Service Desk Professional

3 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Brook Street Full time
About the Role:
BROOK STREET has a permanent opportunity available for a Technical Service Desk Professional to join their team in Southend-on-Sea. The successful candidate will be responsible for providing technical support and guidance to users, managing incidents and service requests, and collaborating with the operations team to optimize IT asset utilization. This is an excellent opportunity to work with a reputable recruitment agency and contribute to the delivery of exceptional customer service.

Key Responsibilities:
  • Provide technical support and guidance to users on IT-related issues.
  • Manage incidents and service requests to completion or escalate as required.
  • Collaborate with the operations team to optimize IT asset utilization and ensure compliance with ISO standards.
  • Develop and maintain accurate documentation of IT infrastructure, including inventory and configuration records.

Requirements:
  • Strong technical skills, including knowledge of operating systems and software applications.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Familiarity with IT asset management and compliance standards.

Benefits:
  • A salary of £25,000 - £30,000 per annum.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including pension scheme and annual leave.


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