IT Service Desk Representative

1 day ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time
1st Line Technical Support Position

We are looking for an IT Service Desk Representative to join our team in providing exceptional support to our clients. The ideal candidate will be fluent in English and German and have a strong understanding of PC hardware, Windows platforms, and application support.

Responsibilities:
  1. Support customers via email, phone, live chat, and ticketing system.
  2. Troubleshoot basic issues related to the company platform.
  3. Communicate effectively with customers and internal teams.
  4. Evaluate and escalate issues to 2nd Line and Technical Pre-Sales Team as necessary.
  5. Ensure timely resolution of issues and maintain excellent customer service standards.
Requirements:
  1. Proven IT experience in a work environment.
  2. A strong understanding of PC hardware, Windows platforms, and application support.
  3. Excellent communication skills (written and verbal) with prior customer service experience.
  4. Ability to take ownership of issues and develop creative solutions.
  5. Fluency in both English and German is beneficial.

This role offers a salary range of £23,000 - £27,000 per annum, depending on experience. The position is based in an office environment, requiring you to reside within 40 minutes of Saffron Walden.



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