Public Service Representative

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Capita Full time

Job Overview


We are seeking an experienced and motivated Field Officer to join our team. As a Public Service Representative, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.


About the Role


The successful candidate will have excellent communication skills and the ability to interact with customers in a professional and respectful manner. You will also be required to accurately record visit details and complete daily timesheets via a handheld device.


Key Responsibilities



  • Conducting door-to-door visits to properties where no TV licence is registered.
  • Listening to customer reasoning for not having a licence and making an informed decision on next steps.
  • Accurately recording visit details and completing daily timesheets via a handheld device.
  • Explaining and selling the benefits of all licence payment schemes.
  • Taking and accurately recording payment details.
  • Attending court when required to give evidence in prosecution cases.
  • Carrying out work and attending meetings as directed by the Visiting Manager.
  • Taking records of interviews under caution.

Requirements



  • A full UK driving licence is essential.
  • You must be physically mobile, as you will be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills, with an excellent standard of both verbal and written English.
  • Previous experience in a similar role is not essential, but you will need to demonstrate excellent communication skills.

Benefits



  • A competitive salary of £30,000 per annum.
  • A company car with personal use or a £3,700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • A paid day out of the office to volunteer for our charity partners or a cause of your choice.
  • A company-matched pension, life assurance, cycle-to-work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, representing every strand of diversity and allowing colleagues to connect and learn from each other on an open, inclusive platform.

Training and Development


You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that's into a management role or within the wider business.



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