Retail Customer Service Representative

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom John Lewis Partnership Full time

Job Summary:

To deliver exceptional customer experiences and support the success of the John Lewis Partnership, we seek a Retail Customer Service Representative to join our team. As a key member of our store team, you will play a vital role in ensuring our customers receive outstanding service, advice, and support in achieving their shopping goals.

Key Responsibilities:

  • Provide expert advice and guidance to customers on our product range, answering questions and resolving queries in a professional and courteous manner.
  • Assist customers in finding products, processing transactions, and handling returns or exchanges in a timely and efficient manner.
  • Maintain a high level of product knowledge, staying up-to-date on new releases, promotions, and seasonal offerings.
  • Work collaboratively with colleagues to achieve sales targets, maintain store appearance, and ensure seamless customer journeys.
  • Participate in ongoing training and development to enhance product knowledge, customer service skills, and operational efficiency.

What We Offer:

  • A competitive hourly rate of £11.55.
  • A temporary fixed-term contract with the opportunity to work up to 20 hours per week, including weekends and varying shifts.
  • A comprehensive training program to develop your skills and knowledge in customer service, product knowledge, and operational procedures.
  • A supportive and inclusive work environment that values diversity, equality, and respect for all employees.
  • Access to exclusive benefits, including staff discounts, subsidised food options, and learning opportunities.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A strong customer-focused attitude, with a passion for delivering exceptional service and exceeding customer expectations.
  • Good product knowledge, with a willingness to learn and stay up-to-date on new products and promotions.
  • Ability to work flexibly, including weekends and varying shifts, and maintain a high level of energy and enthusiasm throughout your working hours.
  • Basic numeracy and literacy skills, with the ability to accurately process transactions and maintain accurate records.

Equality and Diversity:

The John Lewis Partnership is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, ages, and abilities. We are proud to be a Disability Confident Employer and are committed to making reasonable adjustments to support candidates with disabilities throughout the recruitment process.



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