Customer Service Representative
3 weeks ago
WE Talent is currently supporting an exciting business in Braintree with their search for a Customer Product Support Advisor to join their experienced team.
This position is working at the company's modern premises and provides training and ongoing career support.
This role will be representing the company brand, and we are therefore looking for candidates with professionalism who can align with their company values.
This is a full-time permanent position, covering 40 hours over a Monday to Sunday week consisting of three different shift patterns:
- Striving for first-time resolutions over the telephone through effective troubleshooting on faulty products to minimize loss of revenue to the business.
- Meet Product Support targets by achieving the set individual KPI's and objectives.
- Completing all administration tasks.
- Following the correct complaints procedure when required for customers with faulty products.
- Building rapport with the customer to ensure the protection of the brand and improving the customer journey.
- Providing excellent service to ensure we are retaining existing customers and reducing refunds and goodwill gestures.
- Assisting teams with calls and tasks when required to maintain excellent service levels.
Key Responsibilities:
- Strong customer service skills - ideally supporting with troubleshooting.
- Computer literate with the ability to learn new technology.
- A strong team player with a will to support colleagues.
What We Offer:
- 24 days holiday + bank holidays (increases with service).
- Salary progression and the opportunity to earn a team bonus.
- Free parking.
- Company pension.
- Great company events and team building.
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