Customer Service Representative

5 days ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at CV-Library in Shoeburyness. The ideal candidate will have excellent customer service skills, strong interpersonal and verbal communication skills, and experience in reception or administration.

The successful candidate will be able to use and operate a computer-based system and have knowledge of working with systems. In return, we offer a competitive salary of £21,000 per annum, plus a range of benefits including staff referral schemes, birthday leave, discounted dental treatment, fully funded DBS checks, access to an employee assistance platform, further education/qualification funding and support, and auto enrolment into a pension.

Key Responsibilities:

  • Provide exceptional customer service to patients and colleagues
  • Manage the front desk, including answering phones and responding to emails
  • Operate a computer-based system to manage patient records and appointments
  • Assist with administrative tasks as required

Requirements:

  • Outstanding customer service skills
  • Strong interpersonal, verbal and written communication skills
  • Excellent telephone manner
  • Ability to use and operate a computer-based system
  • Knowledge of working with systems
  • Be willing to learn and progress

About Us:

CV-Library is a leading dental group in the UK, known for our commitment to excellence and patient care. We offer a supportive and dynamic work environment, with opportunities for career growth and development.



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