Technical IT Assistant

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Dovetail HRS Full time
IT Technical Support Position

Estimated Salary: £35,000 per annum

About the Role:

We are looking for a highly skilled IT Technician to join our team at Dovetail HRS in Southend on Sea. The successful candidate will be responsible for providing technical support to users across the business.

  • The ideal candidate will have experience and knowledge of Active Directory and Office 365
  • Familiarity with Windows 10 & 11 operating systems is essential
  • Service desk experience in 1st / 2nd line support is required
  • Ability to create and write documentation is crucial
  • Experience with backup technologies is necessary
  • Excellent organisational skills are a must
Key Responsibilities:Tasks and Deliverables:
  • Manage requests logged by users across the business
  • Perform routine tasks including re-setting passwords, restoring files, and setting up new users
  • Help manage local area network for all sites
  • Carry out and complete assigned IT project work
  • Test and monitor IT resources
  • Provide reports on IT service desk calls, assets, and backups
Requirements:
  • A good understanding of Microsoft and Mac systems is desirable
  • Knowledge of Windows server 2016, 2019 & 2022 is a plus
  • Experience with the Microsoft Hyper-V platform is advantageous
  • Working knowledge of Azure AD/Entra ID environments is beneficial
  • Ability to work with PowerShell scripts is required
  • Experience working in regulated ISO environments is a must
Benefits:
  • 25 days holiday + bank holidays
  • Pension scheme
  • Private healthcare
  • Employee assistance programme
  • Electric car scheme
  • Cycle to work scheme


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