Technical IT Assistant
3 weeks ago
Estimated Salary: £35,000 per annum
About the Role:We are looking for a highly skilled IT Technician to join our team at Dovetail HRS in Southend on Sea. The successful candidate will be responsible for providing technical support to users across the business.
- The ideal candidate will have experience and knowledge of Active Directory and Office 365
- Familiarity with Windows 10 & 11 operating systems is essential
- Service desk experience in 1st / 2nd line support is required
- Ability to create and write documentation is crucial
- Experience with backup technologies is necessary
- Excellent organisational skills are a must
- Manage requests logged by users across the business
- Perform routine tasks including re-setting passwords, restoring files, and setting up new users
- Help manage local area network for all sites
- Carry out and complete assigned IT project work
- Test and monitor IT resources
- Provide reports on IT service desk calls, assets, and backups
- A good understanding of Microsoft and Mac systems is desirable
- Knowledge of Windows server 2016, 2019 & 2022 is a plus
- Experience with the Microsoft Hyper-V platform is advantageous
- Working knowledge of Azure AD/Entra ID environments is beneficial
- Ability to work with PowerShell scripts is required
- Experience working in regulated ISO environments is a must
- 25 days holiday + bank holidays
- Pension scheme
- Private healthcare
- Employee assistance programme
- Electric car scheme
- Cycle to work scheme
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