IT Support Expert

1 day ago


SouthendonSea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

About Couno ® IT Solutions

Career Opportunity: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in delivering exceptional IT support services to our clients.

About the Role:

This is an exciting opportunity to work with a dynamic team and contribute to the delivery of premium IT solutions. Your key responsibilities will include:

  • Providing Advanced IT Support: Offer expert technical assistance to clients, ensuring they receive top-tier service.
  • Solving Complex Technical Issues: Investigate and resolve intricate technical problems, demonstrating your expertise in problem-solving and escalation when necessary.
  • Managing Escalated Service Requests: Prioritize and manage escalated requests efficiently, maintaining transparent communication with clients.
  • Fostering Client Relationships: Engage with clients in a professional, consultative manner, building strong, long-term relationships through trust and exceptional customer service.

We offer a competitive salary range of $80,000 - $120,000 per annum, commensurate with experience.


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