IT Support Expert

2 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

About us: At Couno, we deliver premium technology solutions to drive efficiency and boost performance. Our vision is to become the go-to partner for innovative IT services.

Job Description

As a Technical Support Specialist at Couno, you will play a pivotal role in resolving complex technical issues, maintaining our high standard of service, and building long-lasting client relationships. Reporting to the Service Desk Team Lead, you will be responsible for providing advanced IT support, engaging with clients on a professional level, and fostering strong partnerships.

Duties and Responsibilities
  • Offer advanced IT support with a strong emphasis on delivering exceptional customer service.
  • Engage with clients in a consultative manner, developing trust and strong, long-term relationships.
  • Collaborate with clients during onboarding processes, ensuring seamless installation and coordination.
  • Educate and train clients and junior team members on advanced IT solutions, sharing knowledge and insights.
  • Perform administrative tasks and assume project responsibilities as assigned.
Requirements

We are seeking an experienced Technical Support Specialist with a strong background in technical support roles, preferably with several years of experience. Key requirements include:

  • Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11).
  • Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
  • Proven expertise in Office 365 Administration, including Exchange, SharePoint, and InTune.
  • In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
  • Competency in Windows Server installations.
  • Experience with Office 365 Exchange and SharePoint Migrations.
  • Demonstrated ability to manage complex IT projects.
  • Familiarity with Azure AD and advanced IT solutions.
What We Offer

We offer a competitive salary range of $60,000 - $90,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for career growth and development.


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