Client Support Expert
4 weeks ago
We are seeking a Client Support Expert to join our team in Southend-on-Sea, UK. As a key member of our customer service team, you will be responsible for handling customer inquiries, providing product information, and resolving issues efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information to customers.
- Resolve customer complaints and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
Requirements:
- Previous experience in customer service is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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