Customer Service Representative

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Representative - German Language Expert

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - German Language Expert. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the customer service team to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with clients
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • Fluent German language skills (C2 level)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

About Ventrica:

Ventrica is a leading customer service outsourcing company that provides exceptional customer service to our clients. We are committed to delivering high-quality service and building long-term relationships with our clients and their customers.



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