Technical Support Expert
1 month ago
Couno is a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.
Our core values of Accountability, Knowledge, Performance, Team, and Equality guide everything we do, and we're committed to fostering a culture of excellence and collaboration.
We're seeking a highly skilled Technical Support Specialist to join our team, someone who shares our passion for delivering top-tier IT support and building strong client relationships.
Key Responsibilities- Provide advanced IT support, focusing on delivering a premium service experience for our clients.
- Investigate and resolve complex technical issues, leveraging expertise in problem-solving and escalation when necessary.
- Lead the management of escalated service requests, prioritizing urgency and efficiency.
- Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
- Maintain meticulous records of support interactions, ensuring all sensitive client information is handled with discretion and integrity.
- Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
- Educate and train clients and junior team members on advanced IT solutions, imparting knowledge and insights.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Deliver customer-centric support that creates positive and valuable experiences.
- Perform administrative and assume project responsibilities as assigned.
- Strong background in technical support roles, with several years of experience.
- Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11).
- Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
- Proven expertise in Office 365 Administration, including Exchange, SharePoint, and InTune.
- In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
- Competency in Windows Server installations.
- Experience with Office 365 Exchange and SharePoint Migrations.
- Demonstrated ability to manage complex IT projects. Familiarity with Azure AD and advanced IT solutions.
- Exceptional problem-solving skills and a commitment to delivering the highest levels of customer service.
- Strong organizational skills, with the capability to multitask and maintain a high level of attention to client satisfaction.
-
Technical Verification Expert
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom IC Resources Full timeJob SummaryWe are seeking an experienced Technical Verification Expert to join our team in London. This is a fantastic opportunity to work with a dynamic startup and contribute to the development of cutting-edge AI/ML, HPC networking, and datacenter technologies.About the RoleThe successful candidate will be responsible for leading the verification efforts,...
-
Technical Support Professional
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full timeJob Title: 2nd Line Support EngineerWe are seeking a highly skilled and experienced Technical Support Professional to join our team as a 2nd Line Support Engineer.As a key member of our Service Desk team, you will be responsible for providing outstanding technical support to our clients, ensuring that their issues are resolved promptly and professionally.The...
-
Client Support Expert
1 month ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Client Support Expert to join our team in Southend-on-Sea, UK. As a key member of our customer service team, you will be responsible for handling customer inquiries, providing product information, and resolving issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service information...
-
Technical Support Engineer
2 months ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £35,000 - £45,000Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Southend-on-Sea. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...
-
Technical Engineer
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking an experienced Technical Engineer to join their team as a Maintenance Specialist.As a key member of the maintenance team, you will be responsible for ensuring the smooth operation of plant, industrial, or manufacturing equipment.The ideal candidate will have a strong understanding of electrical systems and a...
-
Digital Marketing Cloud Expert
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Focus Cloud Full timeSalesforce Marketing Cloud ConsultantAt Focus Cloud, we are seeking a seasoned Digital Marketing Cloud Expert to drive results and optimize marketing automation processes.About the RoleThis is a fantastic opportunity for a talented individual with expertise in Salesforce Marketing Cloud to join our team. As a Digital Marketing Cloud Expert, you will be...
-
Engineering Leadership Position
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps TM Full timeElectrical Design Expert for Multidisciplinary ProjectsA well-established engineering consultancy is seeking a seasoned Senior Electrical Design Engineer to join their team in London. With a strong emphasis on employee growth and a dynamic work environment, this role offers genuine opportunities for career progression. The chosen candidate will be...
-
Technical Application Support Specialist
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom South End City Council Full timeSouthend on Sea City Council: A Rewarding Career in Local GovernmentSouthend on Sea City Council is a Unitary local authority that provides vital services to meet the needs of the local community. With around 1,800 staff working alongside partners and local communities, we deliver the city vision and make lives better for the people of Southend.A Challenging...
-
Senior Technical Support Specialist
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full timeJob Title: 3rd Line Infrastructure EngineerJob Description:An experienced 3rd Line Infrastructure Engineer is required to work with an IT Operations team to provide technical support and resolve complex issues. The role involves working with cloud services, Azure, M365, and other Microsoft technologies.5+ years of experience in senior technical supportStrong...
-
Technical Support Specialist
5 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom GSL Education Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team in a secondary school in Southend on sea.This part-time role is an excellent opportunity to contribute to a thriving Design & Technology department, ensuring the smooth operation of equipment and resources while helping students achieve their best.As a Technical Support...
-
Technical Support Specialist
5 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full timeIn Technology Group Limited is seeking a skilled Technical Support Specialist to join our team in Southend-on-Sea. As a Technical Support Specialist, you will play a vital role in providing outstanding frontline technical support and ensuring client issues are resolved swiftly and professionally.Key Responsibilities:Provide technical support to...
-
Civil Design Expert
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps TM Full timeLead Technical ExpertiseWe are seeking a seasoned Civil Design Expert to spearhead project management activities, delivering technical drainage and highway designs for a diverse range of residential, commercial, and industrial projects. Your responsibilities will include ensuring projects stay within budget and adhere to agreed timelines.Requirements-...
-
Expert in {title} sought for challenging role.
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full time**Job Summary**: We are seeking an expert in {description} for a challenging role that requires strong skills and experience. The ideal candidate will have a proven track record of success in this field and be able to lead our team to achieve its goals. **Key Responsibilities**: • Develop and implement effective strategies to improve our operations. • ...
-
Healthcare Expert
3 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom The Forward Trust Full time**Role Overview**We are seeking a highly skilled Healthcare Expert to join our team at The Forward Trust in Southend on Sea, Essex. As a Healthcare Expert, you will be responsible for providing high-quality patient care and contributing to the development of our healthcare services.**Salary and Benefits**We offer a competitive salary of £80,000 per annum,...
-
IT Support Professional
1 month ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout CounoCouno is a leading provider of premium technology solutions, dedicated to delivering exceptional service and support to our clients. We are seeking a highly skilled Technical Support Specialist to join our team and contribute to our mission of excellence.Key ResponsibilitiesProvide advanced IT support with a strong emphasis on delivering a premium...
-
Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full timeAre you an experienced technical support specialist looking for a new challenge in a rapidly growing Managed Service Provider? We have an exciting opportunity for a skilled professional to join our team as a 2nd Line Support Engineer.Company OverviewIn Technology Group Limited is a leading provider of IT services, dedicated to delivering exceptional support...
-
Senior Technical Support Specialist
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full timeJob Title: 3rd Line Infrastructure EngineerJob Type: ContractLocation: Central London / HybridDuration: 3 monthsRate: £350-400/day (DOE)We are seeking a skilled 3rd Line Infrastructure Engineer to join our IT Operations team for a 3-month contract. This role is based in Central London with hybrid working and falls outside IR35.Key Skills and Experience:5+...
-
Cloud Support Engineer
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Career Moves Full timeJob SummaryAs a Cloud Support Engineer at Career Moves, you will provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world. This role requires strong technical skills, excellent communication abilities, and a passion for problem-solving.Key Responsibilities• Troubleshoot...
-
Residential Property Expert
1 month ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Henderson Scott UK Full timeJob Title: Residential Property ExpertAbout the Role:We are seeking a skilled Residential Property expert to join our team at Henderson Scott UK. The ideal candidate will have 3 years or more PQE or be a Licensed conveyancer with experience in residential conveyancing transactions including freehold and leasehold on sales and purchases, new builds,...
-
Mechanic Expert
1 day ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Group 1 Automotive Full timeAs a skilled Vehicle Mechanic, you will play a critical role in ensuring the smooth operation of our dealership's service department. With our comprehensive training program, you will develop expertise in vehicle diagnosis, repair, and maintenance, while providing exceptional customer service.Key responsibilities include:Conducting thorough inspections of...