Technical Help Desk Professional

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Brook Street Full time
**Job Role:** Technical Help Desk Professional

We are seeking a highly motivated and technically skilled Technical Help Desk Professional to join our team at Brook Street in Southend-on-Sea. As a critical member of our team, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and contributing to the success of our organization.

The ideal candidate will possess excellent communication skills, a strong understanding of technical concepts, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Resolve complex technical issues through troubleshooting and analysis.
  • Manage and maintain local area networks, including hardware and software.
  • Perform routine tasks such as password resets, file restoration, and account setup.
  • Assist with new starter builds and IT onboarding.

Estimated Salary: £45,000 - £60,000 per annum.

Please note that a DBS Enhanced Disclosure is required for all applicants.

**Requirements:**
  • Excellent communication skills.
  • Strong understanding of technical concepts.
  • Experience working with Active Directory and Office 365.


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