IT Infrastructure Support Professional

10 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom Dovetail HRS Full time

Dovetail HRS is looking for a highly skilled IT Infrastructure Support Professional to join our team in Southend on Sea. The successful candidate will be responsible for managing the local area network for all sites, performing routine tasks such as re-setting passwords and setting up new users, and carrying out and completing assigned IT project work.

About the Role:

The IT Infrastructure Support Professional will be responsible for managing requests logged by users across the business, performing routine tasks such as re-setting passwords and setting up new users, and helping manage local area network for all sites.

  • The role involves managing requests logged by users across the business
  • The role involves performing routine tasks including re-setting passwords, restoring files, and setting up new users
  • The role involves helping manage local area network for all sites
  • The role involves carrying out and completing assigned IT project work
  • The role involves testing and monitoring IT resources
  • The role involves providing reports on IT service desk calls, assets, and backups
Requirements:Essential Skills and Experience:
  • The ideal candidate will have experience and knowledge of Active Directory and Office 365
  • The ideal candidate will be familiar with Windows 10 & 11 operating systems
  • The ideal candidate will have service desk experience in 1st / 2nd line support
  • The ideal candidate will have the ability to create and write documentation
  • The ideal candidate will have experience with backup technologies
  • The ideal candidate will have excellent organisational skills
Desirable Skills and Experience:
  • The ideal candidate will have a good understanding of Microsoft and Mac systems
  • The ideal candidate will have knowledge of Windows server 2016, 2019 & 2022
  • The ideal candidate will have experience with the Microsoft Hyper-V platform
  • The ideal candidate will have working knowledge of Azure AD/Entra ID environments
  • The ideal candidate will be able to work with PowerShell scripts
  • The ideal candidate will have experience working in regulated ISO environments
Our Benefits:
  • We offer a competitive salary of £32,000 per annum
  • We offer 25 days holiday + bank holidays
  • We have a pension scheme
  • We provide private healthcare
  • We have an employee assistance programme
  • We have an electric car scheme
  • We have a cycle to work scheme


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