Technical IT Professional
2 weeks ago
We require a skilled Desktop Engineer to join our team at Brook Street. The successful candidate will be responsible for providing top-notch technical support and ensuring the efficient operation of our desktop infrastructure.
Main Responsibilities:
- Incident and service request management, ensuring timely resolution and escalation when necessary.
- Close collaboration with operational centre Managers/Leaders to optimise IT asset utilisation and efficiency.
- Audit and maintenance of accurate asset records, adhering to ISO standards.
- Delivery of technical support, including routine tasks like password resets and user account management.
- Support for new starter builds and IT onboarding, ensuring a seamless user experience.
- Maintenance and updates of the build checklist, guaranteeing its relevance and effectiveness.
- Network administration for all sites, with escalation as required.
- User guidance on computer equipment operation.
- Inventory management of local hardware and peripherals.
- Project completion within set deadlines, focusing on quality.
- Patching and maintenance cooperation with the team.
- Essential resource and service monitoring, with alert escalation as needed.
- Reports on service desk interactions, assets, backups, and current state and status.
Requirements:
- Expertise in Microsoft and Mac operating systems
- Active Directory and Office 365 proficiency
- Windows 10 & 11 experience
- Service desk experience, call and escalation management
- Backup technology experience
Salary:
£35,000 - £45,000 per annum, based on experience.
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