Technical IT Professional

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Brook Street Full time
Job Description

We require a skilled Desktop Engineer to join our team at Brook Street. The successful candidate will be responsible for providing top-notch technical support and ensuring the efficient operation of our desktop infrastructure.

Main Responsibilities:

  • Incident and service request management, ensuring timely resolution and escalation when necessary.
  • Close collaboration with operational centre Managers/Leaders to optimise IT asset utilisation and efficiency.
  • Audit and maintenance of accurate asset records, adhering to ISO standards.
  • Delivery of technical support, including routine tasks like password resets and user account management.
  • Support for new starter builds and IT onboarding, ensuring a seamless user experience.
  • Maintenance and updates of the build checklist, guaranteeing its relevance and effectiveness.
  • Network administration for all sites, with escalation as required.
  • User guidance on computer equipment operation.
  • Inventory management of local hardware and peripherals.
  • Project completion within set deadlines, focusing on quality.
  • Patching and maintenance cooperation with the team.
  • Essential resource and service monitoring, with alert escalation as needed.
  • Reports on service desk interactions, assets, backups, and current state and status.

Requirements:

  • Expertise in Microsoft and Mac operating systems
  • Active Directory and Office 365 proficiency
  • Windows 10 & 11 experience
  • Service desk experience, call and escalation management
  • Backup technology experience

Salary:

£35,000 - £45,000 per annum, based on experience.



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