Front of House Operations Manager
23 hours ago
We are seeking an experienced Front of House Manager to join our team at a new hotel development in Belfast. As a key member of our staff, you will be responsible for delivering exceptional guest service and operational excellence. Your duties will include overseeing all Front of House operations, ensuring the highest standards of guest service and satisfaction. You will maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests. Additionally, you will manage staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.
Your Key Responsibilities:
✦ Oversee all Front of House operations, ensuring exceptional guest service and satisfaction.
✦ Maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests.
✦ Manage staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.
✦ Ensure smooth and welcoming check-in and check-out processes, addressing guest requests promptly and courteously.
✦ Supervise cashiering procedures, ensuring compliance with hotel accounting policies and standards.
✦ Handle guest feedback and complaints professionally, implementing solutions to enhance service delivery.
Salary and Benefits:
We offer a competitive salary based on experience, ranging from £40,000 to £60,000 per annum. In addition, we provide annual leave entitlement that increases with service, pension contributions matched by the company, and healthcare and wellness benefits for managers after six months. We are an equal opportunities employer and adhere to all current employment legislation.
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