Front Of House Manager

1 month ago

Belfast, United Kingdom Kennedy Business Services Ltd Full time

Kennedy Recruitment is delighted to be working alongside a prestigious new hotel development in Belfast, set to open in early 2025, to recruit for a Front of House Manager a pivotal leadership role responsible for delivering exceptional guest service and operational excellence.
This is an outstanding opportunity to join an exciting project and contribute to the success of a first-class hospitality experience.
Your Duties: Overseeing all Front of House operations, ensuring the highest standards of guest service and satisfaction.
Maintaining complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests.
Managing staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.
Ensuring smooth and welcoming check-in and check-out processes, and addressing guest requests promptly and courteously.
Supervising cashiering procedures, ensuring compliance with hotel accounting policies and standards.
Handling guest feedback and complaints professionally, implementing solutions to enhance service delivery.
Conducting regular performance reviews, coaching and mentoring team members to achieve their full potential.
Collaborating with the Rooms Division and other departments to ensure seamless operations and alignment with the hotels objectives.
Driving team motivation and engagement through new incentives, career development opportunities, and a supportive work environment.
Ensuring compliance with health and safety standards, fire safety protocols, and general crisis management procedures.
Monitoring and enhancing revenue performance through participation in yield management meetings and implementing strategies to maximise occupancy and room revenue.
Coordinating group bookings, ensuring all conference and meeting requirements are met, and acting as a liaison with organisers.
Your Profile: The ideal candidate will bring: Proven experience as a Front of House or Front Office Manager, preferably within a luxury or high-volume hotel setting.
Exceptional leadership and interpersonal skills, with the ability to mentor and motivate a diverse team.
Strong organisational and problem-solving abilities, with a proactive and guest-focused approach.
Proficiency in managing departmental budgets, forecasting, and operational reporting.
Excellent knowledge of hospitality systems, including room inventory management and financial processes.
A deep commitment to delivering outstanding guest experiences and service excellence.
Familiarity with health and safety regulations, and crisis management protocols.
Your Benefits: Competitive salary based on experience.
Annual leave entitlement that increases with service.
Pension contributions matched by the company, with higher rates after one year.
Healthcare and wellness benefits for managers after six months.
Additional Information: Full-time, Permanent.
On-site in Belfast at a new hotel development opening early 2025.
If this role isnt for you, Kennedy Recruitment sources a broad range of career opportunities across Northern Ireland.
Contact us on to find out more.
Kennedy Recruitment is an equal opportunities employer and adheres to all current employment legislation.
Please note that only shortlisted candidates will be contacted.
Skills: Hotel Operations Bar Management Customer Service Staff Management Staff Training Front of House Hotel Management Benefits: Pension Fund

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