Front Of House Manager

1 day ago

Belfast, United Kingdom Happyjobsni.Com Full time

Front of House Manager Location: Belfast Salary: Highly competitive, inclusive of bonuses and benefits, based on experience Happy Jobs NI is delighted to be working exclusively on behalf of our client, a prestigious, award-winning venue based in Belfast, to recruit a Front of House Manager.
This is an exceptional opportunity to join a renowned organisation dedicated to delivering outstanding guest experiences and offering excellent professional development opportunities.
As the Front of House Manager, you will lead and develop a high-performing team across departments including Reception, Night Staff, Concierge, and Switchboard.
This hands-on leadership role requires a passion for creating memorable guest experiences while driving innovation and efficiency across operations.
Key Responsibilities: Manage and oversee all Front of House teams, ensuring exceptional service delivery.
Collaborate with other departments to enhance the overall guest journey.
Oversee staffing, scheduling, and training to meet operational needs effectively.
Provide technical and soft-skills training to ensure team success.
Foster a motivated, solutions-focused culture that upholds luxury service standards.
Monitor and continuously improve processes, guest satisfaction, and team performance.
Duty Management tasks as required (full training provided).
Essential Criteria: A minimum of two years' managerial experience in a front office environment within a 4- or 5-star property.
A valid UK or EU driving licence held for at least two years.
Proficiency with Front of House systems and a strong grasp of operational processes.
Excellent IT skills, with experience in Property Management Systems.
Exceptional organisational skills, a self-starter attitude, and the ability to meet deadlines.
Strong written and verbal communication skills.
A passion for delivering world-class customer service and inspiring team success.
Desirable Criteria: Familiarity with Opera or similar Property Management Systems.
Language skills or international hospitality experience.
Knowledge of Revenue Management practices.
What's in it for you?
This role offers a fantastic range of benefits, including: A highly competitive salary, inclusive of annual bonus and benefits.
Private healthcare and wellbeing support to ensure your physical and mental health.
Generous holiday entitlement, including your birthday off.
Complimentary meals during shifts and discounts across multiple hospitality outlets.
Flexible working arrangements and excellent professional development opportunities.
A dynamic team culture with regular social events and team-building activities.
Working Hours: This is a full-time, shift-based role working 5 days out of 7.
Hours will vary to include weekends, evenings, and occasional night shifts, with a primary focus on daytime shifts.
If you are an experienced hospitality professional with a flair for leadership and a passion for excellence, this role could be perfect for you.
Titles such as Hotel Manager, Reception Manager, Duty Manager, Front Office Manager, or Guest Relations Manager may also be relevant to your experience and skill set.
If you are an experienced hospitality professional with a flair for leadership and a passion for excellence, we'd love to hear from you.
Apply now to take the next step in your career with one of Belfast's most prestigious venues.
Skills: Front of House Manager Front Office Reception Duty Manager Benefits: Bonus Pension Healthcare

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