Front Of House Manager

1 month ago

Belfast, United Kingdom Miller Group Global Limited Full time

TITLE: Front Of House Manager REPORTING TO: General Manager We are recruiting a Front of House Manger on behalf of our esteemed client.
This is a fantastic opportunity to become part of a brand new Hotel opening early 2025 in the heart of Belfast.
Main Purpose of the Job: Reporting to the General Manager , the Front Of House Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within Front Office.
The Front of House Manager will be responsible to guide Front Office Department in achieving our strategic directions through continual focus and reference to Moxy Hotel strategies and vision.
The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
Supervise, train and inspect the performance of assigned all Front Office and Guest Service ensuring that all procedures are completed to the hotels standards.
Assist where necessary to ensure optimum service to guests.
MAIN DUTIES AND RESPONSIBILITIES 1.
Maintain complete knowledge of: a.
All hotel features/services, hours of operation.
b.
All hotel restaurant food and beverage concepts, menu price range, dress code and ambiance.
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.
d. All hotel room rates, special packages and promotions.
e. Daily house count and expected arrivals/departures (particularly VIPs).
f. Scheduled daily group activities, names and location of meeting/banquet rooms.
g. Local events, attractions, holiday schedules.
2.
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
3.
Obtain department keys; ensure security of such.
4.
Meet with Rooms Division to review business status and follow up actions.
5.
Access all functions of computer system in accordance with departmental specifications.
6. Review designated in house guest list and be familiar with guests' names and room locations.
7.
Answer department telephone within three rings, using correct salutations and telephone etiquette.
8.
Accommodate all guest requests expediently and courteously.
Follow up with designated hotel personnel to ensure completion of request.
9.
Legibly document all pertinent information in guest request log(s).
Monitor and update log book(s) throughout the shift.
10.
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
11.
Meet VIPs upon arrival and escort them to their assigned room.
Inform guests of hotel services/features and room amenities.
Extend assistance before departing.
12.
Follow up on any guest requests.
13.
Monitor and maintain the cleanliness of Front of House.
14.
Adhere and supervise all cashiering procedures.
15.
Be available for lobby greater.
16.
Check schedules for the following three days and double check the days staffing, arrivals, departures and events.
.
17.
Rebalance the inventory.
18.
Ensure payroll is accurate and completed by end of week.
19.
Complete schedule on a weekly basis.
20.
Meet with Rooms Division managers on a regular basis.
21.
Ensure all incentives, gratuities are accurate and completed for payroll.
22.
Coaches and mentors employees.
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development.
Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
23.
Responsible to balance operational, administrative and employee needs.
24.
Provides passionate direction towards achieving our vision.
25.
Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.
26.
Oversees group business, reviewing and ensuring details of conference resumes are met and serves as a liaison with the conference conveners.
27.
Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring guest safety is followed by all hotel staff.
Page | 2 28.
Promotes a safe working environment by adhering to Health and Safety standards 29.
Conducts and coordinates timely performance reviews for all team members.
30.
Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue 31.
Ensures effective utilisation & productivity of all staff through staff planning, hiring, scheduling & adhering to budget.
32.
Ensure the current information on rates, packages and promotions is available at the Front office and that all staff is knowledgeable on such.
33.
Track actual against budget.
34.
Conduct pre-shift meetings/line ups with staff and review all information pertinent to the days business.
35.
Monitor and ensure all cashiering procedures comply with Accounting policies and standards; a.
Contracted banks b. Shortages/overages c. Late charges d. Petty cash/paid outs e. Adjustments f. Posting charges g. Making change for guests h. Cashing personal/travelers checks i.
Payment methods/processing j.
Setting accounts k. Closing accounts l. Cashier reports m. Balancing receipts n. Dropping receipts o.
Securing banks 36. Review previous nights no-shows, verify and ensure billing of such 37.
Assist accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Office procedures.
38.
Assist staff with expediting problem payments.
39.
Anticipate sold out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and walk guests, following hotel policies and procedures 40.
Anticipate low occupancy periods and co-ordinate blocking of rooms with Executive Housekeeper to maximize labor costs, deep cleaning and maintenance of rooms.
41.
Print special request reports and block according to specifications.
42.
Print credit check reports and review status of each account.
Follow up on accounts beyond approved credit limits.
43. Review resumes for arriving groups; organize and coordinate master accounts and check-in/pre registration procedures.
44.
Print and review masters for departed groups; check accuracy and distribute to Accounting.
45.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
46.
Print report on discrepant rooms, research discrepancies and enter current status accordingly.
47.
Other duties as may be required

  • Front of House Supervisor

    7 months ago

    Belfast, United Kingdom House of Fraser Full time

    Company Description **House of Fraser** is currently looking for Supervisors to join our team. You will be based at one of our key stores and your role will involve providing a highly visible ‘front of house’ security presence in order to deter external theft and minimize the threat of violence. You will work closely with the store colleagues and report...

  • Front Of House Manager

    1 month ago

    Belfast, United Kingdom Happyjobsni.Com Full time

    Front of House Manager Location: Belfast Salary: Highly competitive, inclusive of bonuses and benefits, based on experience Happy Jobs NI is delighted to be working exclusively on behalf of our client, a prestigious, award-winning venue based in Belfast, to recruit a Front of House Manager.This is an exceptional opportunity to join a renowned organisation...

  • General Manager Front of House

    1 week ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Job DescriptionWe are seeking an experienced Front of House Leader to join our new hotel development in Belfast. As a key member of the senior management team, you will be responsible for leading the front-line team and driving operational excellence across all aspects of Front of House operations.About the RoleThis is an exciting opportunity to join a...

  • Front Of House Manager

    1 month ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Kennedy Recruitment is delighted to be working alongside a prestigious new hotel development in Belfast, set to open in early 2025, to recruit for a Front of House Manager a pivotal leadership role responsible for delivering exceptional guest service and operational excellence.This is an outstanding opportunity to join an exciting project and contribute to...

  • Front of House Director

    2 weeks ago

    Belfast, United Kingdom Miller Group Global Limited Full time

    Job Title: Front of House DirectorEstimated Salary: £40,000 - £55,000 per annumAbout the Role:We are seeking a highly motivated and experienced Front of House Director to lead our Front of House team at the Miller Group Global Limited's hotel in Belfast. As a senior manager, you will be responsible for driving excellence in guest service, leading by...

  • Front of House

    7 months ago

    Belfast, United Kingdom Talon Recruitment Solutions Full time

    **Front of House Host - Elevate Hospitality and Craft Unforgettable Moments!** Are you a natural when it comes to providing exceptional customer care? Do you thrive on welcoming guests with a warm smile? We are in search of a friendly and hospitable Front of House Host to represent the welcoming face of our establishment. As an integral part of our team,...

  • Front of House Director

    2 weeks ago

    Belfast, United Kingdom Miller Group Global Limited Full time

    Front of House Director Job DescriptionWe are seeking an experienced Front of House Director to join our team at Miller Group Global Limited in Belfast. The successful candidate will be responsible for ensuring exceptional guest service and maintaining high standards across the Front Office department.

  • Front of House Experience Expert

    2 weeks ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Hotel Front of House Manager OpportunityWe are currently seeking a highly motivated and experienced Hotel Front of House Manager to join our team in Belfast. The successful candidate will be responsible for leading our Front of House operations in a new hotel development opening early 2025.Key ResponsibilitiesOversee all Front of House operations to ensure...

  • Front of House Director

    2 weeks ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    About the Company:Kennedy Business Services Ltd is a leading recruitment agency specialising in hospitality and tourism jobs. We are proud to be working alongside a prestigious new hotel development in Belfast to recruit for a Front of House Director.Your Responsibilities:Lead the Front of House team, overseeing all operations and ensuring the highest...

  • Front of House Operations Manager

    2 weeks ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Job Description:We are seeking an experienced Front of House Manager to join our team at a new hotel development in Belfast. As a key member of our staff, you will be responsible for delivering exceptional guest service and operational excellence. Your duties will include overseeing all Front of House operations, ensuring the highest standards of guest...

  • Front of House

    7 months ago

    Belfast, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our BAR+BLOCK Belfast City Cathedral Quarter. Working 20 hours per week, paying up to £10.52 per hour. **Front of House - BAR+BLOCK Belfast City Cathedral Quarter - **Restaurant** Come and be the friendly face of BAR+BLOCK Belfast City Cathedral Quarter. Use your fun personality to welcome guests into our restaurant and enjoy...

  • Front of House Coordinator

    1 month ago

    Belfast, United Kingdom Portman Dental Care group. Full time

    Dental Receptionist RoleBeechview Dental Care is a well-established dental practice with a strong reputation for delivering exceptional patient care. We are seeking a highly motivated and organized Dental Receptionist to join our front of house team.This is an exciting opportunity to work in a friendly and professional environment, providing a warm and...

  • Front of House Operations Manager

    2 weeks ago

    Belfast, United Kingdom CPL Full time

    Job DescriptionWe are seeking a proactive problem-solver with a commitment to excellence to join our team as a Front of House Manager. As part of our leadership team, you will shape the guest journey and ensure every guest feels at home in our vibrant hotel.About UsMoxy Hotel Belfast is part of the renowned MHL Hotel Collection. Our hotel combines luxury...

  • Front of House Operations Manager

    2 weeks ago

    Belfast, United Kingdom Cpl Healthcare Full time

    Job DescriptionThe Front of House Manager plays a critical role in ensuring the seamless operation of the hotel's front desk. This individual will be responsible for leading the front office team, overseeing all aspects of the front desk, and delivering exceptional guest experiences.About Our TeamThe Moxy Hotel Belfast is part of the renowned MHL Hotel...

  • Front of House Leadership Role

    1 week ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Job DescriptionWe are seeking a skilled Front of House Manager to lead our team and deliver exceptional guest service at our new hotel development in Belfast. As a key member of our leadership team, you will be responsible for overseeing all Front of House operations, ensuring the highest standards of guest service and satisfaction.Responsibilities:Lead a...

  • Front of House

    6 months ago

    Belfast, United Kingdom Premier Inn Full time

    We're currently recruiting in our Belfast City Centre (Alfred Street) Premier Inn. Working 24 hours per week, paying up to £10.82 per hour **Front of House - Belfast -** Belfast City Centre (Alfred Street) Premier Inn** Come and be a Front of House Team Member at Belfast City Centre (Alfred Street) Premier Inn. As the friendly face of our hotel, use your...

  • Front of House

    7 months ago

    Belfast, United Kingdom Premier Inn Full time

    We're currently recruiting in our Belfast Titanic Quarter / City Airport Premier Inn. Working 20 hours per week, paying up to £11.79 per hour **Front of House - Belfast Titanic Quarter / City Airport - Premier Inn Hotel** Come and be a Front of House Team Member at Premier Inn in Belfast Titanic Quarter / City Airport. As the friendly face of our hotel,...

  • Barista/front of House

    1 day ago

    Belfast, United Kingdom Kenect Recruitment Full time

    Kenect Recruitment are recruiting experienced front of house / Baristas on behalf of a Coffee House/ Bistro in Belfast close to city centre **The Role**: - Delivering excellent customer service - Front of House - Barista skills - Stock Replenishment - Cash & Card Transactions **Skills & Qualities Needed**: - Passion to work in the retail & hospitality...

  • Front of House Supervisor

    2 weeks ago

    Belfast, United Kingdom RBH Hospitality Management Full time

    Front of House SupervisorEstimated Salary: £25,000 - £28,000 per annumAbout the RoleWe are seeking a skilled Front of House Supervisor to join our team at Ramada Belfast. The ideal candidate will have previous experience in food and beverage operations and possess excellent communication and problem-solving skills.In this role, you will be responsible for...

  • Front of House Operations Lead

    1 week ago

    Belfast, United Kingdom CPL Full time

    As a seasoned professional in the hospitality industry, we are seeking an experienced Front of House Operations Lead to join our leadership team at The Moxy Hotel Belfast. In this role, you will oversee all Front Office operations, leading and guiding your team to deliver exceptional service and exceed guest expectations.About the Role: Reporting directly to...