Front Office Operations Manager
7 days ago
About the Role:
We are seeking a skilled and experienced Front Office Supervisor to join our team at Bullitt Hotel Belfast.
As a key member of our Front Office Management, you will play a crucial role in ensuring exceptional guest service delivery across all front-of-house areas. You will be responsible for managing the day-to-day operations, including supervising staff, handling customer inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Manage the Front Office operation, guaranteeing seamless delivery of guest services from each area.
- Ensure effective resource planning, recruit, and train front office team members to meet business needs.
- Support the night team as required, providing guidance and assistance when needed.
- Promptly address customer inquiries and requests for bookings, ensuring courteous and efficient service.
- Resolve customer complaints efficiently and effectively.
- Identify, communicate, and act on sales leads, promoting revenue growth through up-selling and incentives.
Requirements:
- Proven experience in demanding front-of-house roles, with previous supervisory or managerial experience preferred.
- Strong focus on delivering high-quality customer service, with excellent communication and interpersonal skills.
- Ability to lead, multitask, and make sound decisions in fast-paced environments.
- Flexibility to work varied shift patterns to meet business needs.
Benefits:
- Competitive salary: £12.00 per hour.
- Fortnightly pay, allowing for more frequent financial planning.
- Flexible working schedules with a mix of early and late shifts.
- Paid breaks on shift, spent in our dedicated staff break room.
- Birthday off, in addition to 28 days paid holidays, allowing time for personal celebration.
- Structured learning and development plans, utilizing our online FLOW training program.
- Opportunities for NVQs, WSET, First Aid, Mental Health Awareness, and other courses.
- Team-building events, such as summer BBQs, winter raffles, seasonal parties, trips, and award ceremonies.
- Discounted city centre parking and company discount card offering 20% off food in various outlets.
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