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Technical Operations Support Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Bodycote Full time
{"title": "Technical Operations Support Role", "subtitle": "Join Bodycote's IT Team", "content": "

Bodycote is a leading provider of heat treatments and specialist thermal processing services, operating an international network of facilities serving various industries.

We are seeking an IT Operations Technical Analyst to join our team in Macclesfield, working on a hybrid schedule with 2 days per week from home.

The successful candidate will be responsible for resolving incidents and requests in line with ITIL-based processes, delivering IT support and troubleshooting for Bodycote facilities and end users in a Windows environment.

Key responsibilities include day-to-day monitoring and management of Bodycote infrastructure, identifying areas of improvement, and implementing corrective action to enhance Group IT Service Delivery.

The ideal candidate will have a strong technical background in Microsoft technologies, including Windows Server and Client operating systems, Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and File Sharing permissions.

Familiarity with mobile operating systems, backup technologies, and data safeguarding practices is also essential.

Additionally, the candidate should have a flexible approach, excellent interpersonal skills, and be capable of working independently and as part of a team.

Minimum requirements include 5 years' experience in a customer-facing role supporting a complex Windows-based environment, ITIL Foundation Level certification, and experience with Microsoft cloud-based technologies.

Bodycote offers a competitive package, including a pension match contribution, life assurance, and employee assistance program.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that this job description is subject to change and may not be comprehensive.

Bodycote is committed to providing a safe and healthy work environment.

For more information, please contact our HR department.

Thank you for your interest in joining our team

", "requirements": ["Strong technical background in Microsoft technologies", "Familiarity with mobile operating systems", "Knowledge of backup technologies and data safeguarding practices", "Flexible approach and excellent interpersonal skills", "Minimum 5 years' experience in a customer-facing role", "ITIL Foundation Level certification", "Experience with Microsoft cloud-based technologies"]}